Stephen Cremen in

Stephen Cremen

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Vice President - Consumer Customer Experience & Go-to-market Operations at Brightspeed
📍 Rehoboth Beach, Delaware, United States

Stephen Cremen is the Vice President of Consumer Customer Experience & Go-to-market Operations at Brightspeed, leveraging over 25 years of experience from past executive roles at Verizon. He specializes in creating seamless, data-driven customer journeys and holds a degree in Information Systems Management from the University of Maryland Global Campus.

Outside of work, Stephen is a published author, having written a memoir about his personal health journey. He lives in Rehoboth Beach, DE with his husband and is an avid tech enthusiast interested in green energy and electric cars. His hobbies include classic video games, dancing, and cocktail making.

Interesting fact: He is the author of a memoir, "Finally Naked, " which details his journey of losing 165 pounds and finding self-acceptance.

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Experience
19 Years
Current Role
Vice President - Consumer Customer Experience & Go-to-market Operations
Job Level
Senior
Location
Rehoboth Beach, Delaware, United States
Personality Overview

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Communication Style
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Priorities

Topics Stephen cares about

Customer Journey
Leads the organization at Brightspeed responsible for planning, launching, and continuously improving the end-to-end consumer and agent experience.
Go-to-Market Strategy
His role focuses on optimizing marketing functions to align company strategy with execution, ensuring operations are efficient and data-driven.
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Career

Work history

11-2025
Vice President - Consumer Customer Experience & Go-to-market Operations
Brightspeed
8-2024 - 11-2025
Vice President Marketing Operations & Product Enablement
Brightspeed
9-2022 - 8-2024
Principal Owner
Cremen Coastal Properties
9-2022 - 8-2024
Principal Owner
SPC Consulting Services
5-2021 - 7-2022
Director, Marketing, Customer Experience
Verizon
In the press

Media appearances

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Education
Information Systems Management
University of Maryland Global Campus
Social presence
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Behavioral profile

DISC profile (public)

DISC behavioral profile

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