Steve Burlingame, MBA, LUTCF, CPIA in

Steve Burlingame, MBA, LUTCF, CPIA

Inspirer · DISC type di
Director, Agent & Customer Experience at The Hanover Insurance Group
📍 Guilford, Connecticut, United States

Professional overview including current role context, leadership scope, domain focus, and career trajectory to help you understand background relevance before outreach.

Key behavioral and communication insights including interaction style, decision-making tendencies, and motivation drivers to tailor messaging and personalize conversations.

Business priorities, areas of interest, and practical outreach recommendations that can improve conversion quality for this professional.

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Experience
21 Years
Current Role
Director, Agent & Customer Experience
Job Level
Mid-senior
Location
Guilford, Connecticut, United States
Personality Overview

How Steve shows up

Confident & Optimistic
Fast Adopter
Charming & Persuasive

They measure a product on its merit but can be influenced by strong testimonials. They don’t mind taking a stand if they believe in something. They usually prefer to drive the conversation.

Priorities

Topics Steve cares about

Strategic Priorities
Topic insights and context to help personalize outreach and discovery conversations.
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Career

Work history

12-2025
Director, Agent & Customer Experience
The Hanover Insurance Group
4-2022
Director, CSC Agency Development
The Hanover Insurance Group
5-2018 - 4-2022
Regional Manager, Business Development & Account Management
HAI Group
9-2017 - 4-2022
Senior Account Consultant
HAI Group
2-2017 - 4-2022
Account Consultant
HAI Group
In the press

Media appearances

Media appearances and press coverage highlighting public visibility and thought leadership.
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Education
2020 - 2022
Master of Business Administration - MBA
Florida State University
2012 - 2013
Life Underwriter Training Council Fellow
The American College of Financial Services
Social presence
in
Behavioral profile

DISC profile (public)

d

Dominance (D)

Dominance (D) reflects how goal and task oriented a person is, and their ability to accomplish results irrespective of how demanding the circumstances might be. Those scoring high tend to be motivated by winning, competition, and success.

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