Steve Burlingame, MBA, LUTCF, CPIA

Inspirer
DISC Type : di

Director, Agent & Customer Experience at The Hanover Insurance Group

Guilford, Connecticut, United States

Overview

Steve has no verified overview

Personality Overview

Confident & Optimistic

Fast Adopter

Charming & Persuasive

They measure a product on its merit but can be influenced by strong testimonials.  They don’t mind taking a stand if they believe in something. They usually prefer to drive the conversation.

Topics They Care About

Steve has no verified topics they care about

Media Appearances

Steve has no verified media appearances

Work History

12-2025
Director, Agent & Customer Experience at The Hanover Insurance Group
4-2022
Director, CSC Agency Development at The Hanover Insurance Group
5-2018 - 4-2022
Regional Manager, Business Development & Account Management at HAI Group
9-2017 - 4-2022
Senior Account Consultant at HAI Group
2-2017 - 4-2022
Account Consultant at HAI Group

Education

2020 - 2022
Master of Business Administration - MBA from Florida State University
2012 - 2013
Life Underwriter Training Council Fellow from The American College of Financial Services

More Information

Social Presence :

Prographics :

Exp : 21 Location : Guilford, Connecticut, United States Job Level : Mid-senior Designation : Director, Agent & Customer Experience at The Hanover Insurance Group
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Insights For Selling To Steve

During A Call Or A Meeting

DO's

  • Keep your pitch focused on the impact but insert some anecdotes into it
  • Clearly address the competitive aspects
  • Get them to a point where they are ready to bat for your product internally

DONT's

  • Don’t be too verbose or overly friendly; a little bit, however, is fine
  • Avoid focusing only on the product or its ROI, keep building trust subtly
  • Don’t be very informal even if they are being so themselves

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Steve is

  • Product value plays a big role, followed by relationship and a sense of achievement.
  • Will you ever get a clear answer from Steve

  • If they do not firmly believe in you, they will refuse without hesitation.

Insights For Deal Planning

    How fast (or slow) will Steve move?

  • If they develop confidence in your product and you, then they can make fast decisions.
  • Can Steve take some risk or not?

  • If necessary, they have the ability to take risky decisions.

You And Steve

Personality Compatibility


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