Steve Gerba

Inspirer
DISC Type : di

Director of Operations at MRG Exams

Greater Cleveland, United States

Overview

Steve is the Director of Operations at MRG Exams, leveraging a deep background in operational efficiency, risk mitigation, and team leadership. He holds a Certified Fraud Examiner (CFE) certification and an MBA from Cleveland State University, with a notable 26-year career at KeyBank in fraud and security operations before his current role.

Outside of his professional life, Steve is actively involved in his community, serving on a Board of Directors where he has been instrumental in planning and executing successful annual fundraising events. He is recognized for bringing tremendous energy and fresh perspectives to organizations he supports.

After a distinguished 26-year career in banking, Steve successfully transitioned his expertise into the healthcare sector.

Personality Overview

Generous

Charming & Persuasive

Decisive

They measure a product on its merit but can be influenced by strong testimonials.  They don’t mind taking a stand if they believe in something. They respond well to objective pitches but also attach some value to relationships.

Topics They Care About

Operational Efficiency
His career is focused on leading teams to develop technological and operational efficiencies that reduce risk and expense.
Fraud Prevention
He is a Certified Fraud Examiner and spent years managing fraud strategy and dispute operations for a major bank.
Team Building
He describes himself as a team builder and has experience leading large divisions. His social media posts frequently focus on hiring and welcoming new team members.

Media Appearances

Steve has no verified media appearances

Work History

7-2022
Director of Operations at MRG Exams
1-2019 - 7-2022
Vice-President, Division Manager, Fraud and Dispute Operations & Technology at KeyBank
5-2017 - 1-2019
Vice-President, Division Manager, Fraud Strategy at KeyBank
5-2016 - 5-2017
Sr. Manager - Information Security / Third Party Security at KeyBank

Education

Master of Business Administration (M.B.A.) from Cleveland State University
Bachelor's Degree from University of Dayton

More Information

Social Presence :

Prographics :

Exp : 9 Location : Greater Cleveland, United States Job Level : Mid-senior Designation : Director of Operations at MRG Exams
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Insights For Selling To Steve

During A Call Or A Meeting

DO's

  • Acknowledge their status and position during the conversation
  • Clearly address the competitive aspects
  • Focus on the big picture and the strategic value of your product

DONT's

  • Avoid focusing only on the product or its ROI, keep building trust subtly
  • Don’t be very informal even if they are being so themselves
  • Don’t keep repeating the same information, it could make them impatient

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Steve is

  • Product value plays a big role, followed by relationship and a sense of achievement.
  • Will you ever get a clear answer from Steve

  • If they do not firmly believe in you, they will refuse without hesitation.

Insights For Deal Planning

    How fast (or slow) will Steve move?

  • They can take fast decisions if they develop conviction in the product and find you trustworthy.
  • Can Steve take some risk or not?

  • They have the capability of taking risky decisions if necessary.

You And Steve

Personality Compatibility


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