Steve Heine is the Director of Enterprise Transformation at Embrace Pet Insurance, where he designs and implements AI-enabled, automation-first operating models. With a background in sales and product management, he focuses on scaling operations through intelligent systems. He holds a Bachelor of Science from The University of Toledo.
His work focuses on building intelligent systems that replace manual, judgment-heavy processes, allowing the company to grow without proportional increases in cost, risk, or operational friction.
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