Steve Heine

Inspirer
DISC Type : id

Director of Enterprise Transformation & Intelligent Automation at Embrace Pet Insurance

Rocky River, Ohio, United States

Overview

Steve Heine is the Director of Enterprise Transformation at Embrace Pet Insurance, where he designs and implements AI-enabled, automation-first operating models. With a background in sales and product management, he focuses on scaling operations through intelligent systems. He holds a Bachelor of Science from The University of Toledo.

His work focuses on building intelligent systems that replace manual, judgment-heavy processes, allowing the company to grow without proportional increases in cost, risk, or operational friction.

Personality Overview

Achievment Oriented

Confident & Optimistic

Decisive

They don’t mind taking a stand if they believe in something.  They respond well to objective pitches but also attach some value to relationships. They usually prefer to drive the conversation.

Topics They Care About

AI-enabled Operations
He is a director-level owner of enterprise transformation and AI-enabled operating models, replacing manual processes with scalable, intelligent systems.
Enterprise Transformation
Serves as the enterprise authority for designing automation-first operating models, decision architectures, and governance standards adopted company-wide.
Cross-Functional Leadership
His career spans sales, product management, and enterprise transformation, requiring partnership with manufacturing, supply chain, and revenue functions.

Media Appearances

Steve has no verified media appearances

Work History

4-2023
Director of Enterprise Transformation & Intelligent Automation at Embrace Pet Insurance
11-2019 - 4-2023
Senior Business Process Analyst and Automation Specialist at Embrace Pet Insurance
5-2016 - 11-2019
Senior Process Analyst at Embrace Pet Insurance
6-2015 - 5-2016
Worldwide Product Manager at ERICO
10-2011 - 6-2015
Sales Engineer at ERICO

Education

8-2003 - 12-2007
Bachelor of Science from The University of Toledo

More Information

Social Presence :

Prographics :

Exp : 20 Location : Rocky River, Ohio, United States Job Level : Mid-senior Designation : Director of Enterprise Transformation & Intelligent Automation at Embrace Pet Insurance
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Insights For Selling To Steve

During A Call Or A Meeting

DO's

  • Refer to testimonials from well known people to highlight the value of your product
  • Look like someone who is on top of their game
  • Focus on the big picture and the strategic value of your product

DONT's

  • Don't be unorganized, be prepared for the pitch
  • Don’t be too verbose or overly friendly; a little bit, however, is fine
  • Don’t keep repeating the same information, it could make them impatient

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Steve is

  • Belief in the value of the product, relationship and a sense of accomplishment matter the most.
  • Will you ever get a clear answer from Steve

  • They are not shy of saying no if they do not develop trust in your product.

Insights For Deal Planning

    How fast (or slow) will Steve move?

  • They can take fast decisions if they develop conviction in the product and find you trustworthy.
  • Can Steve take some risk or not?

  • They have the capability of taking risky decisions if necessary.

You And Steve

Personality Compatibility


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