Steve Jagannathan

Commander
DISC Type : D

Chief Customer Officer at WissenKorb Consulting

Singapore

Overview

Steve Jagannathan is a Chief Customer Officer and AI executive sponsor with over 20 years of experience leading customer success and sales teams at firms like Genesys, Cisco, and Tableau. An MBA from The Wharton School, colleagues describe him as forward-looking, composed, and efficient, having mentored over 300 professionals across the USA and Asia Pacific.

Beyond his executive role, Steve is the creator of "Hello Customer Success, " a resource ecosystem he is building to help professionals in the field. This passion project involves developing practical tools, frameworks, books, and even games designed for the customer success community, showcasing his dedication to mentorship and innovation in his field.

He is building an ecosystem for customer success professionals that includes developing tools and games to make learning more engaging.

Personality Overview

Candid & Clear

Strong-Willed

Decisive

They respond better to strong and respectful interactions.  They like to stay in control of the negotiation or defining of the terms. They prefer to move quickly, and expect the same from others.

Topics They Care About

AI in Customer Success
His current role involves driving AI strategy, and his recent posts analyze AI's impact on CSM workflows, churn detection, and the potential obsolescence of assistive AI.
Future of Work
He actively discusses how AI is creating phenomena like one-person billion-dollar companies and fundamentally altering the tech workforce, as seen in recent mass layoffs.
CS Mentorship
Explicitly identifies as a mentor in his headline, having guided over 300 professionals and now building a mentorship and resource platform called "Hello Customer Success".

Media Appearances

Steve has no verified media appearances

Work History

2024
Chief Customer Officer at WissenKorb Consulting
2024
Curator & Creator at Hello Customer Success
2018 - 2024
Regional Director - Customer Success & Services at Genesys
2015 - 2017
Director - APJ Regional Customer Solutions (Customer Success, Pre-sales, Consulting, PS, training) at Tableau Software
2012 - 2015
Director - Solution Sales, Professional Services, Service Partner & Training - Greater APAC at McAfee - Part of Intel Security

Education

MBA from The Wharton School
M.S. from University of Nebraska-Lincoln

More Information

Social Presence :

Prographics :

Exp : 27 Location : Singapore Job Level : Leadership Designation : Chief Customer Officer at WissenKorb Consulting
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Insights For Selling To Steve

During A Call Or A Meeting

DO's

  • Refer to testimonials from well-known industry leaders
  • Speak about competitive differentiation that your product offers
  • Use phrases like ‘it’s your decision’, ‘strategic impact’ etc.

DONT's

  • Avoid being too verbose
  • Avoid being a storyteller and don’t try to oversell
  • Don't try too hard to forge relationships with them

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Steve is

  • Conviction around the impact matters the most to them, followed by a sense of achievement and ROI.
  • Will you ever get a clear answer from Steve

  • If they decide not to use your product, they will say no clearly.

Insights For Deal Planning

    How fast (or slow) will Steve move?

  • If convinced, they can reach decisions quite fast.
  • Can Steve take some risk or not?

  • They do not shy away from taking risks, but can be quite binary about them.

You And Steve

Personality Compatibility


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