Steve Jagannathan in

Steve Jagannathan

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Chief Customer Officer at WissenKorb Consulting
📍 Singapore

Steve Jagannathan is a Chief Customer Officer and AI executive sponsor with over 20 years of experience leading customer success and sales teams at firms like Genesys, Cisco, and Tableau. An MBA from The Wharton School, colleagues describe him as forward-looking, composed, and efficient, having mentored over 300 professionals across the USA and Asia Pacific.

Beyond his executive role, Steve is the creator of "Hello Customer Success, " a resource ecosystem he is building to help professionals in the field. This passion project involves developing practical tools, frameworks, books, and even games designed for the customer success community, showcasing his dedication to mentorship and innovation in his field.

He is building an ecosystem for customer success professionals that includes developing tools and games to make learning more engaging.

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Experience
27 Years
Current Role
Chief Customer Officer
Job Level
Leadership
Location
Singapore
Personality Overview

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Communication Style
Decision Approach
Work Preference

Behavioral traits and communication patterns that shape how this person evaluates opportunities, builds trust, and makes decisions in professional settings.

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Priorities

Topics Steve cares about

AI in Customer Success
His current role involves driving AI strategy, and his recent posts analyze AI's impact on CSM workflows, churn detection, and the potential obsolescence of assistive AI.
Future of Work
He actively discusses how AI is creating phenomena like one-person billion-dollar companies and fundamentally altering the tech workforce, as seen in recent mass layoffs.
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Career

Work history

2024
Chief Customer Officer
WissenKorb Consulting
2024
Curator & Creator
Hello Customer Success
2018 - 2024
Regional Director - Customer Success & Services
Genesys
2015 - 2017
Director - APJ Regional Customer Solutions (Customer Success, Pre-sales, Consulting, PS, training)
Tableau Software
2012 - 2015
Director - Solution Sales, Professional Services, Service Partner & Training - Greater APAC
McAfee - Part of Intel Security
In the press

Media appearances

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Education
MBA
The Wharton School
M.S.
University of Nebraska-Lincoln
Social presence
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Behavioral profile

DISC profile (public)

DISC behavioral profile

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