Steve Jagannathan
Commander · DISC type DSteve Jagannathan is a Chief Customer Officer and AI executive sponsor with over 20 years of experience leading customer success and sales teams at firms like Genesys, Cisco, and Tableau. An MBA from The Wharton School, colleagues describe him as forward-looking, composed, and efficient, having mentored over 300 professionals across the USA and Asia Pacific.
Beyond his executive role, Steve is the creator of "Hello Customer Success, " a resource ecosystem he is building to help professionals in the field. This passion project involves developing practical tools, frameworks, books, and even games designed for the customer success community, showcasing his dedication to mentorship and innovation in his field.
He is building an ecosystem for customer success professionals that includes developing tools and games to make learning more engaging.
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They respond better to strong and respectful interactions. They like to stay in control of the negotiation or defining of the terms. They prefer to move quickly, and expect the same from others.
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Dominance (D)
Dominance (D) reflects how goal and task oriented a person is, and their ability to accomplish results irrespective of how demanding the circumstances might be. Those scoring high tend to be motivated by winning, competition, and success.
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