Steve Lavin is a network manager at PlusHeat with a strong background in customer service leadership. He previously managed the contact center at SES Home Services, leveraging his experience as a Sky engineer to inform his strategic decisions. His career is marked by a commitment to strengthening service delivery and empowering teams in dynamic, fast-paced environments.
His career path is unique, transitioning from a hands-on technical engineering role to leadership positions in customer service and network management.
Steve Lavin
Network Manager at PlusHeat
Horley, England, United Kingdom
Overview
Topics They Care About
Customer Service Excellence
His focus is on driving outstanding customer service and consistently seeking innovative solutions to elevate customer satisfaction.
Team Empowerment
He emphasizes strategic decision-making, robust employee relations, and empowering his team to enhance service delivery.
Technical Service Delivery
His background as a Sky engineer provides him with a solid foundation in technical service and direct customer engagement.
Media Appearances
Steve has no verified media appearances
Work History
5-2025
Network Manager at PlusHeat
9-2021 - 10-2025
Contact Center Manager at SES Home Services
3-2020 - 1-2022
Sky engineer at Sky
4-2009 - 3-2020
Team manager at AXA Assistance
Education
1996 - 2001
Education details unavailable from Oakwood secondary school
More Information
Social Presence :
Prographics :
Exp : 16
Location : Horley, England, United Kingdom
Job Level : Middle
Designation : Network Manager at PlusHeat
