Steven V Kos, MSHCA, CHCIO

Critic
DISC Type : C

Sr. Director Revenue Cycle Application Support at Baptist Health

Metro Jacksonville, United States

Overview

Steven V Kos is a Strategic Healthcare IT Leader, currently serving as Sr. Director Revenue Cycle Application Support at Baptist Health. With a Master of Science in Healthcare Administration from The University of Texas at Arlington, he focuses on information technology in revenue cycle and clinical applications, known for system design, implementation, and process improvement.

Outside of his professional life, Steven recently achieved the CHIME Certified Digital Health Executive (CDHE) credential, highlighting his commitment to continuous learning in digital health. He also actively attends industry events like VIVE, focusing on practical solutions in healthcare.

Steven frequently emphasizes that successful healthcare technology initiatives require aligning clinical, operational, and financial strategies.

Personality Overview

ROI Driven

Negotiator

Critic

They don’t appreciate bells and whistles unless backed by data.  They are quite likely to negotiate on pricing or other key terms. They choose to analyze logically and value facts to emotions.

Topics They Care About

Revenue Cycle Optimization
As Sr. Director at Baptist Health and former Director at Baylor Scott & White, he consistently focuses on optimizing revenue cycle applications and operations.
AI in Healthcare
Steven has actively discussed the use of AI for revenue cycle and clinical operations, emphasizing ROI and governance in recent posts and articles.
Digital Health Evolution
His recent achievement of the CHIME Certified Digital Health Executive credential demonstrates his commitment to shaping digital health strategies and technology.

Media Appearances

Two Baptist Health leaders featured on Becker's list of up‑and‑comers in health IT and revenue cycle management. Featured in Baptist Health Jacksonville – Newsroom

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How Baptist Health Created a Repeatable, Scalable Revenue Cycle Platform to Support Growth (Webinar on‑demand). Featured in Waystar

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Work History

5-2022
Sr. Director Revenue Cycle Application Support at Baptist Health
5-2021 - 5-2022
Tower Lead Director of Application Optimizations, Enhancements & Maintenance at Atos
10-2014 - 5-2021
Director of Revenue Cycle Information Services at Baylor Scott & White Health
8-2012 - 10-2014
Director - Corporate Applications at Baylor Scott & White Health
6-2008 - 8-2012
Director - Clinical Health Record at Baylor Scott & White Health

Education

2012 - 2014
Master of Science in Healthcare Administration from The University of Texas at Arlington
Bachelor of Science (BS) from Saint Louis University

More Information

Social Presence :

Prographics :

Exp : 17 Location : Metro Jacksonville, United States Job Level : Senior Designation : Sr. Director Revenue Cycle Application Support at Baptist Health
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Insights For Selling To Steven V

During A Call Or A Meeting

DO's

  • Leverage facts and figures wherever possible; use percentages, numbers etc.
  • Use phrases like ‘expect X% improvement’, ‘data clearly shows’ etc.
  • Don’t forget to mention how you compare to competition on both features and pricing

DONT's

  • Make extra effort to not seem pushy or confrontational
  • Do not use very emotional or colorful language
  • Don’t try too hard to build a relationship with them

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Steven V is

  • Proven ROI, pricing and objective proof points are the factors that sway their decision.
  • Will you ever get a clear answer from Steven V

  • They are comfortable saying no if they are convinced that it is the correct decision.

Insights For Deal Planning

    How fast (or slow) will Steven V move?

  • They are neither the fastest nor the slowest decision makers, they are somewhere in the middle.
  • Can Steven V take some risk or not?

  • They can bear some risk if their analysis backs the decision.

You And Steven V

Personality Compatibility


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