Stuart Jenkinson

Commander
DISC Type : D

Head of Customer Contact at Everflow

Hope, Wales, United Kingdom

Overview

Stuart is a dynamic senior leader with over 25 years of experience across the energy, payment-processing, and financial services sectors. Currently Head of Customer Contact at Everflow, his expertise spans credit risk, collections, pricing, and customer service. He holds a BSc Hons from Liverpool John Moores University.

Based on his engagement with company milestones, Stuart appears passionate about celebrating team success and being part of a growth journey. He actively shares and promotes his companys achievements and evolution, reflecting a strong investment in its culture and future.

He once designed and implemented a game-changing automation strategy for the weekly fuel pricing of 100, 000 customers.

Personality Overview

Very Quick

Decisive

Strong-Willed

They are not always relationship oriented.  They like to move fast and expect the same from others. They prefer to be the ones controlling the conversation or defining the terms.

Topics They Care About

Customer Experience
His career includes roles as Head of Customer Contact and Head of Customer Service, with a stated focus on maximizing the customer experience.
Credit & Risk Strategy
Has held senior 'Head of Credit' roles at multiple companies and recently posted about hiring for a Senior Credit Manager, indicating a current focus.
Business Growth
He posts enthusiastically about his company's journey from a startup to over £200m in annual turnover, showing a passion for the company's growth.

Media Appearances

Stuart has no verified media appearances

Work History

12-2024
Head of Customer Contact at Everflow
12-2022 - 12-2024
Head of Credit at Everflow
3-2019 - 10-2022
Head of Credit at Radius Payment Solutions Limited
10-2016 - 3-2019
Head of Commercial Pricing (Radius Payment Solutions) at Radius Payment Solutions Limited
6-2015 - 10-2016
Head of Customer Service (UK) at Radius Payment Solutions Limited

Education

1989 - 1993
BSc Hons from Liverpool John Moores University
1987 - 1989
A Levels from Blackpool & Fylde College

More Information

Social Presence :

Prographics :

Exp : 22 Location : Hope, Wales, United Kingdom Job Level : Mid-senior Designation : Head of Customer Contact at Everflow
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Insights For Selling To Stuart

During A Call Or A Meeting

DO's

  • Hold your ground without indulging in one-upmanship
  • Objectively showcase the impact that your product creates
  • Make sure that you circle back fast on any action items, it wins their trust

DONT's

  • Don’t focus on process and rules, give the impression of being a ‘gets it done’ person
  • Don't try too hard to forge relationships with them
  • Do not hesitate from asking counter questions, just avoid challenging their authority

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Stuart is

  • Conviction around the impact matters the most to them, followed by a sense of achievement and ROI.
  • Will you ever get a clear answer from Stuart

  • If they decide not to use your product, they will say no clearly.

Insights For Deal Planning

    How fast (or slow) will Stuart move?

  • They can reach decisions fairly quickly if they are convinced.
  • Can Stuart take some risk or not?

  • They don’t mind risks but can be quite binary about them.

You And Stuart

Personality Compatibility


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