Subashini Jayaraman in

Subashini Jayaraman

ITSM Service Delivery Manager at QuidelOrtho
📍 McLean, Virginia, United States

Subashini Jayaraman is an ITSM consultant with over 12 years of experience in service delivery for major financial and healthcare organizations. Holding PMP, CSM, and ITIL certifications and a Masters from Stratford University, she specializes in leading IT transformation initiatives and optimizing service operations.

She recently earned her Certified Scrum Master (CSM) certification, highlighting her focus on incorporating agile practices into service management.

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Experience
7 Years
Current Role
ITSM Service Delivery Manager
Job Level
Middle
Location
McLean, Virginia, United States
Personality Overview
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Priorities

Topics Subashini cares about

IT Service Management
Her career is centered on ITSM, with extensive experience in ITIL best practices, incident resolution, and service lifecycle management.
Service Delivery Optimization
Her profile highlights a proven ability to enhance service operations, implement process improvements, and drive operational efficiency.
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Career

Work history

5-2024
ITSM Service Delivery Manager
QuidelOrtho
1-2021 - 4-2024
Service Delivery Manager
Truist Financial
5-2019 - 11-2020
ITSM Project Manager
MassMutual
11-2018 - 5-2019
ITSM Analyst
Fannie Mae
12-2017 - 11-2018
Problem Manager
Visa
In the press

Media appearances

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Education
2009 - 2010
Master's degree
Stratford University
Social presence
in

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