Subashini Jayaraman is an ITSM consultant with over 12 years of experience in service delivery for major financial and healthcare organizations. Holding PMP, CSM, and ITIL certifications and a Masters from Stratford University, she specializes in leading IT transformation initiatives and optimizing service operations.
She recently earned her Certified Scrum Master (CSM) certification, highlighting her focus on incorporating agile practices into service management.
Subashini Jayaraman
ITSM Service Delivery Manager at QuidelOrtho
McLean, Virginia, United States
Overview
Topics They Care About
IT Service Management
Her career is centered on ITSM, with extensive experience in ITIL best practices, incident resolution, and service lifecycle management.
Service Delivery Optimization
Her profile highlights a proven ability to enhance service operations, implement process improvements, and drive operational efficiency.
Agile Methodologies
She recently announced obtaining her Certified Scrum Master (CSM) certification, indicating a strong interest in agile frameworks.
Media Appearances
Subashini has no verified media appearances
Work History
5-2024
ITSM Service Delivery Manager at QuidelOrtho
1-2021 - 4-2024
Service Delivery Manager at Truist Financial
5-2019 - 11-2020
ITSM Project Manager at MassMutual
11-2018 - 5-2019
ITSM Analyst at Fannie Mae
12-2017 - 11-2018
Problem Manager at Visa
Education
2009 - 2010
Master's degree from Stratford University
More Information
Social Presence :
Prographics :
Exp : 7
Location : McLean, Virginia, United States
Job Level : Middle
Designation : ITSM Service Delivery Manager at QuidelOrtho
