Sulagna J. in

Sulagna J.

Enigma · DISC type Dci
Senior customer experience Executive at slice
📍 Bengaluru, Karnataka, India

Sulagna is a Customer Experience and Success professional with over four years of experience in B2B and B2C industries. She specializes in strengthening client relationships, streamlining onboarding, and optimizing customer journeys. Colleagues describe her as sincere, dependable, and a dedicated team player with a strong work ethic.

Beyond her professional life, Sulagna has shown an interest in creative and organizational activities. During her university studies, she took on a leadership role by organizing an inter-college street play competition, demonstrating her ability to manage events and collaborate within a creative environment.

Unique fact: Sulagna organized an inter-college street play competition called Clamour in 2019.

Read the full overview →
Experience
4 Years
Current Role
Senior customer experience Executive
Job Level
Junior
Location
Bengaluru, Karnataka, India
Personality Overview

How Sulagna shows up

Friendly Yet Blunt
Challenger
Hard To Convince

They are likely to ask many questions and look heavily for supporting proof as well as information. They can sound friendly and charming but can quickly change gears to become inquisitive and probing They are generally strong communicators and are not easy to convince.

Priorities

Topics Sulagna cares about

Customer Retention
Her experience at multiple companies focuses on developing success plans and monitoring customer health to improve satisfaction and retention.
Process Improvement
She holds a certification in Business Analysis & Process Management and focuses on closing feedback loops and reducing friction to enhance user experience.
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Career

Work history

8-2025
Senior customer experience Executive
slice
9-2023 - 4-2025
Assistant Manager
JSW One Platforms Ltd.
7-2021 - 8-2023
Customer Success Manager
BYJU'S
4-2021 - 7-2021
Inside Sales Manager
Intellipaat
7-2020 - 9-2020
Business Associate
skywards organization
In the press

Media appearances

No media yetWe could not find public media appearances for this person.
Education
8-2019 - 7-2021
Master of Business Administration - MBA
Ajeenkya D Y Patil University
6-2014 - 4-2017
B.COM
Utkal University
Social presence
in
Behavioral profile

DISC profile (public)

D

Dominance (D)

Dominance (D) reflects how goal and task oriented a person is, and their ability to accomplish results irrespective of how demanding the circumstances might be. Those scoring high tend to be motivated by winning, competition, and success.

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