Sulagna J.

Enigma
DISC Type : Dci

Senior customer experience Executive at slice

Bengaluru, Karnataka, India

Overview

Sulagna is a Customer Experience and Success professional with over four years of experience in B2B and B2C industries. She specializes in strengthening client relationships, streamlining onboarding, and optimizing customer journeys. Colleagues describe her as sincere, dependable, and a dedicated team player with a strong work ethic.

Beyond her professional life, Sulagna has shown an interest in creative and organizational activities. During her university studies, she took on a leadership role by organizing an inter-college street play competition, demonstrating her ability to manage events and collaborate within a creative environment.

Unique fact: Sulagna organized an inter-college street play competition called Clamour in 2019.

Personality Overview

Friendly Yet Blunt

Challenger

Hard To Convince

They are likely to ask many questions and look heavily for supporting proof as well as information.  They can sound friendly and charming but can quickly change gears to become inquisitive and probing  They are generally strong communicators and are not easy to convince.

Topics They Care About

Customer Retention
Her experience at multiple companies focuses on developing success plans and monitoring customer health to improve satisfaction and retention.
Process Improvement
She holds a certification in Business Analysis & Process Management and focuses on closing feedback loops and reducing friction to enhance user experience.
Financial Access
Her work at Slice aligns with the company's mission of reimagining financial access for millions through smooth, digital-first customer journeys.

Media Appearances

Sulagna has no verified media appearances

Work History

8-2025
Senior customer experience Executive at slice
9-2023 - 4-2025
Assistant Manager at JSW One Platforms Ltd.
7-2021 - 8-2023
Customer Success Manager at BYJU'S
4-2021 - 7-2021
Inside Sales Manager at Intellipaat
7-2020 - 9-2020
Business Associate at skywards organization

Education

8-2019 - 7-2021
Master of Business Administration - MBA from Ajeenkya D Y Patil University
6-2014 - 4-2017
B.COM from Utkal University

More Information

Social Presence :

Prographics :

Exp : 4 Location : Bengaluru, Karnataka, India Job Level : Junior Designation : Senior customer experience Executive at slice
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Insights For Selling To Sulagna

During A Call Or A Meeting

DO's

  • Use phrases like ‘clear evidence’, ‘data-based results’ etc.
  • Build rapport slwly without rushing, it will come handy to handle hard questions later
  • Help them realize that any personal risk in making this decision is far less compared to what the results could mean for them

DONT's

  • Don’t rely excessively on your relationship with them to win the deal even if you come to form one
  • Don’t brush off any concerns, take all questions seriously. They are easily deterred
  • Don’t be too objective but make sure to pad your storytelling with data points

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Sulagna is

  • Proven value, strong objective evidence are important for them, rapport can impact decisions a little.
  • Will you ever get a clear answer from Sulagna

  • They are practical and friendly, but can give a clear response with a little prodding

Insights For Deal Planning

    How fast (or slow) will Sulagna move?

  • They like to be detailed, so unless they develop strong conviction, they can take their time to arrive at decisions
  • Can Sulagna take some risk or not?

  • They evaluate their decisions systematically and do not take risks that often, unless you can get them to develop strong conviction

You And Sulagna

Personality Compatibility


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