Sumita Narula

Examiner
DISC Type : cs

Senior Consumer Care Specialist at Coloplast

Noida, Uttar Pradesh, India

Overview

Sumita is a performance-driven professional with over 12 years of experience in customer service and quality control across gaming, travel, eCommerce, and healthcare. Currently a Senior Consumer Care Specialist at Coloplast, she leverages her MBA to optimize processes and provide expert support to patients.

Outside of her professional life, Sumita shows an interest in spiritual and philosophical ideas. She shares content related to traditional Indian festivities and quotes about achieving peace through understanding, suggesting a reflective and mindful approach to life.

Unique fact: Sumita provides specialized post-counseling for cancer patients and expert support for individuals managing stoma complications.

Personality Overview

Overcautious

Unexpressive

Late Adopter

The only way to convince them is by showing them examples and ample proof.  They are heavily focused on quality and prefer doing things the right way, even if it takes time. They do not like taking risks at all and go for proven options in the end.

Topics They Care About

Stoma Patient Care
Her current role at Coloplast involves providing expert support to patients with colostomy, ileostomy, and urostomy complications, including post-counseling for cancer patients.
Process Optimization
She has a proven track record in optimizing processes, highlighted by her introduction of an efficient patient query tracking system at Coloplast to improve response times.
Customer Experience
Her career spans customer-centric roles at major companies like MakeMyTrip, Snapdeal, and Junglee Games, focusing on service quality and customer support.

Media Appearances

Sumita has no verified media appearances

Work History

6-2022
Senior Consumer Care Specialist at Coloplast
6-2022
Senior Consumer Care Specialist at Coloplast
5-2020 - 6-2022
Customer Support · Game Support · Refund Process Optimization at Junglee Games
10-2016 - 4-2020
Senior Quality Analyst at MakeMyTrip
1-2014 - 9-2015
Customer experience executive at Snapdeal

Education

2010 - 2013
Bachelor of Business Administration - BBA from CCS (Chaudhary Charan Singh)University
Master of Business Administration - MBA from DY Patil University

More Information

Social Presence :

Prographics :

Exp : 11 Location : Noida, Uttar Pradesh, India Job Level : Junior Designation : Senior Consumer Care Specialist at Coloplast
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Insights For Selling To Sumita

During A Call Or A Meeting

DO's

  • Expect them to be vague in response to your questions, ask firmly and pointedly
  • Ask them which other stakeholders would be important for this purchase decision
  • Be firm in your communication and stay in control

DONT's

  • Don't use phrases like 'do not worry', 'i promise' etc.
  • Avoid getting into storytelling mode, especially when they ask specific questions
  • Don't rely on relationship building even if they act pleasantly

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Sumita is

  • For them, low risk and acceptance by others are very important, followed by proof of ROI.
  • Will you ever get a clear answer from Sumita

  • Often, they don't say no, or keep going about it in circles.

Insights For Deal Planning

    How fast (or slow) will Sumita move?

  • They do not like to take decisions in a hurry, so they could be slow in making their mind up.
  • Can Sumita take some risk or not?

  • They are low on risk-appetite and prefer to make informed decisions.

You And Sumita

Personality Compatibility


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