Susan Hawkins-Wilding

Galvanizer
DISC Type : Id

Vice President Student Success at University of Maryland Global Campus

Washington, District of Columbia, United States

Overview

Susan Hawkins-Wilding is the Vice President of Learner Lifecycle Success at the University of Maryland Global Campus. An alumna of The Ohio State University, she is a dynamic and dedicated leader focused on data-informed strategies and coaching-centered support to improve retention, completion, and career outcomes for adult and global learners.

Outside of her direct professional responsibilities, Susan has an interest in the work of major philanthropic organizations like the Gates Foundation, which aligns with her career-long mission to improve educational outcomes and access. She also maintains an affiliation with her alma mater, The Ohio State University.

She once managed a $5 million grant for student career and vocational exploration at The College of Wooster.

Personality Overview

Persuader

Self-Assured

Pragmatic

They are not against taking risks and can make tough decisions when required.
  They prefer to ensure that they are in control of the situation. A combination of speed and relationship gets the best response from them.

Topics They Care About

Student Success Coaching
Leads initiatives to scale evidence-based coaching models, training hundreds of coaches to provide personalized, high-impact support to tens of thousands of online students.
Adult & Global Learners
Her work is centered on designing support ecosystems for non-traditional students, including military-affiliated learners, parents, and working professionals across the globe.
Higher Ed Innovation
Focuses on developing scalable, virtual-first training and support systems to enhance the student experience and drive better outcomes in online higher education.

Media Appearances

University of Maryland Global Campus Scales Student Coaching Program Designed to Strengthen Support for Nearly 45,000 Online Learners. Featured in PR Newswire

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UMGC Launches Student Coaching Initiative to Scale High‑Touch Support for Online Learners. Featured in University of Maryland Global Campus News

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University of Maryland Global Campus Launches Major Student Coaching Initiative to Scale High‑Touch Support for Learners. Featured in PR Newswire

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Work History

3-2022
Vice President Student Success at University of Maryland Global Campus
2-2012 - 3-2022
Assistant Vice President for Academic Advising at Ivy Tech Community College
2008 - 2-2012
Director of Advising and Career Services at University of Wisconsin-Parkside
2004 - 2008
Interim Director and Associate Director Lilly Project for the Exploration of Vocation at The College of Wooster
4-2001 - 6-2004
Coordinator of Student Services at Ohio Dominican University

Education

Master of Arts in Education Bachelor of Arts from The Ohio State University
BA from Youngstown State University

More Information

Social Presence :

Prographics :

Exp : 29 Location : Washington, District of Columbia, United States Job Level : Senior Designation : Vice President Student Success at University of Maryland Global Campus
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Insights For Selling To Susan

During A Call Or A Meeting

DO's

  • You might need to keep the conversation on track, they tend to slide off-topic
  • Take a friendly, informal yet confident approach while pitching
  • Talk about other customers and how they have derived value from your product

DONT's

  • Don’t be excessively objective, focus on building a story first
  • Don’t rely too much on what they promise, make your own deductions
  • Don’t make promises that are hard to keep

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Susan is

  • Relationship and product conviction matter equally, followed by a sense of achievement.
  • Will you ever get a clear answer from Susan

  • If they are not convinced, they will say no though in a friendly way.

Insights For Deal Planning

    How fast (or slow) will Susan move?

  • They can make decisions quickly if they develop trust in you and conviction in the product.
  • Can Susan take some risk or not?

  • If necessary, they will be ready to take risks.

You And Susan

Personality Compatibility


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