Susan Rhinelander

Wildcard
DISC Type : cis

Family Nurse Practitioner at SteadyMD

Norfolk, Virginia, United States

Overview

Susan Rhinelander is a board-certified Family Nurse Practitioner with over 30 years of experience in diverse settings, including telemedicine, urgent care, trauma, and specialty medicine. Educated at Old Dominion University, she has a strong background in treating a wide range of patients, including service members and veterans, with a holistic and agile approach to medicine.

Susan lives in Norfolk, VA, with her husband and enjoys spending time with her family, which includes four adult children. A lifelong learner, she embraces a holistic lifestyle and is expanding her knowledge of complementary therapies like yoga and meditation. Her husbands service connects her to the military community.

She is a member of the International Coaching Federation, reflecting her commitment to professional development beyond traditional clinical practice.

Personality Overview

Curious But Skeptical

ROI Driven

Requires Proof

They typically tend to be late adopters even when they seem friendly and excited about what you have to sell  They are unlikely to ever become strong champions even when the conversations are going well; you should focus on cultivating other champions They are often friendly and nice, but can sometimes suprise you with their piercing questions

Topics They Care About

Holistic Healthcare
Embraces a holistic approach to medicine, recognizing the interconnectedness of mind, body, and spirit in patient care.
Veterans' Health
Has extensive experience treating service members and veterans recovering from significant injuries, a passion likely connected to her own military family.
Telemedicine
Has held multiple recent roles focused on providing comprehensive medical and mental health care via telehealth platforms.

Media Appearances

Susan has no verified media appearances

Work History

10-2021
Family Nurse Practitioner at SteadyMD
10-2021 - 8-2025
Family Nurse Practitioner at SteadyMD
7-2019 - 10-2021
Nurse Practitioner Telemedicine at Wheel
11-2019 - 6-2021
Nurse Practitioner Urgent Care at TGH Urgent Care powered by Fast Track
1-2018 - 7-2018
Nurse Practitioner Pulmonary and Sleep Medicine at DENALI ASTHMA & PULMONARY LLC

Education

1999 - 2000
MSN from Old Dominion University
1992 - 1994
BSN from Medical College of Georgia at Augusta University

More Information

Social Presence :

Prographics :

Exp : 8 Location : Norfolk, Virginia, United States Job Level : N/A Designation : Family Nurse Practitioner at SteadyMD
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Insights For Selling To Susan

During A Call Or A Meeting

DO's

  • Help them realize that there is no personal risk in making this decision
  • Focus on immediate action-items rather than the larger goals
  • Use phrases like ‘clear proof that’, ‘data shows’ etc.

DONT's

  • Avoid phrases like ‘trust me’, ‘you will just love it’ etc.
  • Avoid winging it with them particularly, answer a question only if you know the answer well
  • Don’t overhype the product/pitch, keep it measured

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Susan is

  • Clear proof of product value matters to them, followed by others' testimonials and rapport.
  • Will you ever get a clear answer from Susan

  • They are likely to give you a clear answer without taking you around in circles. However, if you share a good relationship, they might not be so forthcoming.

Insights For Deal Planning

    How fast (or slow) will Susan move?

  • They like to perform full analysis and can take time to make any decision.
  • Can Susan take some risk or not?

  • They weigh all decisions systematically and are unlikely to take many risks.

You And Susan

Personality Compatibility


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