Susan Santell, PMP

Energizer
DISC Type : I

Director Solutions Delivery, IT at Abercrombie & Fitch Co.

New Albany, Ohio, United States

Overview

Susan has no verified overview

Personality Overview

Big Picture Person

Imaginative

Enthusiastic

They are friendly, approachable and love to make new connections.  They are not always early adopters but can be pursuaded by leveraging strong relationships. They are always positive and upbeat, so take their promises with a pinch of salt.

Topics They Care About

Susan has no verified topics they care about

Media Appearances

Susan has no verified media appearances

Work History

3-2019
Director Solutions Delivery, IT at Abercrombie & Fitch Co.
5-2018 - 3-2019
Director Portfolio Management, Concept To Customer at Abercrombie & Fitch Co.
8-2017 - 5-2018
Director Portfolio Management, Supply Chain at Abercrombie & Fitch Co.
1-2002 - 2-2004
Industrial Engineer at UPS

Education

2000 - 2001
Masters of Science from The Ohio State University
1995 - 2000
Bachelor of Science from The Ohio State University

More Information

Social Presence :

Prographics :

Exp : 10 Location : New Albany, Ohio, United States Job Level : Mid-senior Designation : Director Solutions Delivery, IT at Abercrombie & Fitch Co.
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Insights For Selling To Susan

During A Call Or A Meeting

DO's

  • Talk anecdotally about the customer experience that your product offers
  • Use adjectives like ‘amazing’, ‘coolest’, ‘unbelievable’ etc.
  • Speak enthusiastically with energy, maintain a clear and confident tone

DONT's

  • Avoid overloading them with too much detail
  • Don’t push them to make a decision too fast, let them get comfortable first
  • Avoid cutting into their flow

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Susan is

  • Relationship and rapport can play an important role, sometimes more than the other factors.
  • Will you ever get a clear answer from Susan

  • They will probably never say no directly, you have to make that decision yourself.

Insights For Deal Planning

    How fast (or slow) will Susan move?

  • They are not the quickest decision makers, their friendly attitude could be misleading.
  • Can Susan take some risk or not?

  • They can accept limited risks, ones that they think will not impact them personally.

You And Susan

Personality Compatibility


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