Suzanne E.

Captain
DISC Type : DS

Chief Information Officer • Group CIO • Allstate Identity Protection at Allstate

Phoenix, Arizona, United States

Overview

Suzanne is a technology turnaround specialist and the 2025 Arizona ORBIE Corporate CIO of the Year. As CIO for Allstate Identity Protection, she excels at revitalizing fractured teams, modernizing technology, and building execution discipline. Her background includes experience at IBM, American Express, and Caterpillar, and she holds a CISM certification.

Outside of her executive role, Suzanne is passionate about mentorship and personal development. She previously led a Big Brother Big Sister program and actively shares resources on goal-setting and navigating cultural dynamics, reflecting a deep interest in helping others grow and succeed both personally and professionally.

She is intrigued by the "peachy vs. coconut" analogy from Erin Meyers The Culture Map to understand differing communication styles.

Personality Overview

Dynamic But Sincere

Long-Term Thinker

Decisive But Calm

They are very professional in their approach and can weigh multiple perspectives together.  Reading between the lines and seeing beyond your words comes naturally to them. They exhibit a rare combination of being result-oriented but patient at the same time.

Topics They Care About

Turnaround Leadership
She specializes in fixing what's broken, from fractured teams to legacy debt, to restore profitability and transform technology into a competitive advantage.
Disciplined Execution
A core focus of her work is building execution discipline that sticks, ensuring that transformations and strategic initiatives deliver lasting results.
Fostering Innovation
Shares content on how constraints can be a catalyst for creativity and believes in harnessing the talents of people to build useful, innovative solutions.

Media Appearances

Suzanne has no verified media appearances

Work History

7-2023
Chief Information Officer • Group CIO • Allstate Identity Protection at Allstate
8-2021 - 7-2023
Global Director of Engineering • Allstate Mobile Applications at Allstate
2-2020 - 8-2021
Global Senior Manager Product Engineering at Allstate
9-2019
Senior Technology Delivery Leader • Multiple Domains at CSAA Insurance Group

Education

MBA with emphasis in Information Technology Management from Arizona State University
Bachelor of Science from University of Illinois Urbana-Champaign

More Information

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Exp : 5 Location : Phoenix, Arizona, United States Job Level : Leadership Designation : Chief Information Officer • Group CIO • Allstate Identity Protection at Allstate
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Insights For Selling To Suzanne

During A Call Or A Meeting

DO's

  • You can spend time on BANT (or other qualification methodology) but keep it to the point
  • During followups, use phone or text if needed, they should be fine
  • Use phrases like 'your team deserves', 'best in class' etc.

DONT's

  • Don't get into pricing discussions early on, steer conversation towards proven results
  • Avoid putting conscious effort into relationship-building
  • Don't focus too much on mutual contacts or bother about other stakeholders, focus on them

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Suzanne is

  • Strong proof of impact and their conviction will matter the most, but they wouldn't want to act unilaterally either
  • Will you ever get a clear answer from Suzanne

  • They will say no if they are not convinced but you will have to prompt them.

Insights For Deal Planning

    How fast (or slow) will Suzanne move?

  • They will want to understand things well but can move fast once they have a clear picture.
  • Can Suzanne take some risk or not?

  • They have good risk tolerance but are likely to think it through once or twice.

You And Suzanne

Personality Compatibility


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