Suzanne Gillen

Critic
DISC Type : C

AVP Transformation - C2C Global Capability Head at Sutherland

Greater Columbus Area, United States

Overview

Suzanne Gillen is a Senior AVP at Sutherland with 25 years of experience in process transformation and client management for Fortune-class clients. Colleagues describe her as knowledgeable, reliable, and composed. She studied Business Administration at Nova Southeastern University.

She has been recognized twice with the "Bias for Action" award at Hewlett Packard Enterprise for her forward, innovative thinking and commitment to transforming clients.

Personality Overview

Precise

ROI Driven

Negotiator

It is very likely that they will negotiate pricing or other important terms.  Unless the value is proven by data, they are unlikely to value fancy features. They prefer to do logical analysis and value evidence over emotions.

Topics They Care About

Finance Transformation
Her career focuses on transforming financial processes for Fortune-class clients and she recently shared insights from a survey of over 250 senior finance executives.
Client Relationship Management
She utilizes a "trusted advisor approach" and has been praised for her ability to earn trusting relationships with internal and external stakeholders.
Order-to-Cash Expertise
Recognized as a Subject Matter Expert with deep domain expertise in the Order-to-Cash process for multinational clients.

Media Appearances

Suzanne has no verified media appearances

Work History

4-2022
AVP Transformation - C2C Global Capability Head at Sutherland
7-2016 - 4-2022
Consulting Executive - F&A, CRM, RPA/AI Transformation at Self Employed
1-2011 - 7-2016
Client Relationship Leader & Solution Architect - Finance & Accounting at Hewlett Packard Enterprise
8-2009 - 12-2010
Principal in Audit, Recovery and Best Practices at Independent Consultant/Sales
3-2003 - 7-2009
Senior Manager - Accounts Receivable and Vendor Compliance at Elizabeth Arden

Education

Business Administration from Nova Southeastern University

More Information

Social Presence :

Prographics :

Exp : 22 Location : Greater Columbus Area, United States Job Level : N/A Designation : AVP Transformation - C2C Global Capability Head at Sutherland
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Insights For Selling To Suzanne

During A Call Or A Meeting

DO's

  • Be formal and objective, they will appreciate it more
  • Don’t forget to mention how you compare to competition on both features and pricing
  • Be ready to answer many clarity-seeking questions and requests for information

DONT's

  • Do not use very emotional or colorful language
  • Avoid pushing them too much to involve other stakeholders unless it is critical
  • Don’t try to give too many examples of other users, they like to make their own decisions

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Suzanne is

  • Strong evidence of ROI, effective pricing, and proven data points matter the most to them.
  • Will you ever get a clear answer from Suzanne

  • It is not very hard for them to say no if they are not convinced about the decision.

Insights For Deal Planning

    How fast (or slow) will Suzanne move?

  • Their decision-making is neither very fast nor very slow, they are somewhere in between.
  • Can Suzanne take some risk or not?

  • They can take risks if their analysis shows that it would be worth it.

You And Suzanne

Personality Compatibility


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