Suzanne Percival MCICM
Commander · DISC type DSuzanne is a Senior Operations Manager and certified Collections Manager at United Utilities, with an extensive background in finance and legal sectors. She specializes in using Lean methodology for process optimization and digitizing complex operations to boost revenue. Colleagues describe her as a committed, dependable, and natural leader.
Outside of her direct responsibilities, Suzanne is deeply invested in her teams success and morale. She frequently celebrates their achievements and is described by colleagues as a positive, fun, and easy-going leader who fosters a "can-do" attitude and an enjoyable work environment.
Her collections team at United Utilities was recently named Water Team Of The Year at the Collections & Vulnerability Awards.
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They take a lot of pride in personal achievements. They prefer to be the ones controlling the conversation or defining the terms. They respond better to strong and respectful interactions.
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Dominance (D)
Dominance (D) reflects how goal and task oriented a person is, and their ability to accomplish results irrespective of how demanding the circumstances might be. Those scoring high tend to be motivated by winning, competition, and success.
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