Suzanne Percival MCICM
Login to view DISC.Suzanne is a Senior Operations Manager and certified Collections Manager at United Utilities, with an extensive background in finance and legal sectors. She specializes in using Lean methodology for process optimization and digitizing complex operations to boost revenue. Colleagues describe her as a committed, dependable, and natural leader.
Outside of her direct responsibilities, Suzanne is deeply invested in her teams success and morale. She frequently celebrates their achievements and is described by colleagues as a positive, fun, and easy-going leader who fosters a "can-do" attitude and an enjoyable work environment.
Her collections team at United Utilities was recently named Water Team Of The Year at the Collections & Vulnerability Awards.
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