Suzanne Percival MCICM

Commander
DISC Type : D

Collections Manager at United Utilities

St Helens, England, United Kingdom

Overview

Suzanne is a Senior Operations Manager and certified Collections Manager at United Utilities, with an extensive background in finance and legal sectors. She specializes in using Lean methodology for process optimization and digitizing complex operations to boost revenue. Colleagues describe her as a committed, dependable, and natural leader.

Outside of her direct responsibilities, Suzanne is deeply invested in her teams success and morale. She frequently celebrates their achievements and is described by colleagues as a positive, fun, and easy-going leader who fosters a "can-do" attitude and an enjoyable work environment.

Her collections team at United Utilities was recently named Water Team Of The Year at the Collections & Vulnerability Awards.

Personality Overview

Risk-Taker

Strong-Willed

Candid & Clear

They take a lot of pride in personal achievements.  They prefer to be the ones controlling the conversation or defining the terms. They respond better to strong and respectful interactions.

Topics They Care About

Lean Methodology
Utilizes Lean principles for process enhancement, cost savings, and driving continuous improvement in operations across multiple industries.
Team Success
Her social media activity shows she is extremely proud of her team, frequently celebrating their awards and professional wins.
Digital Self-Service
Championed the digitization of complex fraud and dispute processes at Barclays to enable customer self-service through app and online functionalities.

Media Appearances

Suzanne has no verified media appearances

Work History

9-2023
Collections Manager at United Utilities
8-2022 - 9-2023
Operations Delivery Lead at Xeinadin Group
12-2020 - 8-2022
Performance Improvement Manager at Slater and Gordon Lawyers (UK)
3-2019 - 11-2020
Senior Continuous Improvement Manager (Vice President) Fraud & Disputes at Barclays
8-2016 - 2020
Senior Operations Manager (Vice President) Fraud Detection at Barclays

Education

Suzanne has no verified education history

More Information

Social Presence :

Prographics :

Exp : 30 Location : St Helens, England, United Kingdom Job Level : Middle Designation : Collections Manager at United Utilities
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Insights For Selling To Suzanne

During A Call Or A Meeting

DO's

  • Refer to testimonials from well-known industry leaders
  • Speak about competitive differentiation that your product offers
  • Get to the point quickly instead of spending time doing small talk

DONT's

  • Do not spend too much time focusing on product tech or features
  • Do not hesitate from asking counter questions, just avoid challenging their authority
  • Don't try too hard to forge relationships with them

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Suzanne is

  • Conviction around the impact matters the most to them, followed by a sense of achievement and ROI.
  • Will you ever get a clear answer from Suzanne

  • If they are not convinced, they will say no without any hesitation.

Insights For Deal Planning

    How fast (or slow) will Suzanne move?

  • They can reach decisions fairly quickly if they are convinced.
  • Can Suzanne take some risk or not?

  • They don’t mind risks but can be quite binary about them.

You And Suzanne

Personality Compatibility


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