Swetha Santoshkumar

Enthusiast
DISC Type : i

Service Desk Officer at Flowbird Group

Perth, Western Australia, Australia

Overview

Swetha is a certified Salesforce Developer and Data Engineer with a strong background in automating business processes and managing data pipelines. She holds multiple Salesforce certifications, a SnowPro Core certification, and a Bachelor of Engineering from Anna University. She is proficient in Python, SQL, and various cloud platforms.

Outside of work, Swetha has demonstrated immense dedication to her family, having taken a career break for full-time parenting that included an international relocation. This experience highlights her adaptability and ability to navigate significant life changes before successfully re-entering the technology sector.

She successfully returned to the tech industry after a career break for parenting and relocating to Saudi Arabia.

Personality Overview

Story Driven

Consensus Focused

Optimistic

Unlike D or C types, they are convinced more by stories and testimonials.  They are more about building relationships than just cutting deals. They are generally friendly, so be careful when relying on their word.

Topics They Care About

Data Engineering
Actively transitioning into this field through an internship and recently earned multiple certifications in Python and Data Engineering fundamentals from DataCamp.
Salesforce Development
An experienced Salesforce professional with Admin, App Builder, and Platform Developer 1 certifications, skilled in creating custom applications and reports.
Cloud Data Warehousing
Recently achieved the SnowPro Core Certification, indicating a strong focus on modern cloud data platforms like Snowflake to drive business insights.

Media Appearances

Swetha has no verified media appearances

Work History

3-2025
Service Desk Officer at Flowbird Group
9-2024
Data Engineer at DATA LEAGUE
9-2022 - 12-2022
Salesforce Support Engineer at Two21
3-2016 - 4-2022
Full-time parenting at Career Break
11-2013 - 2-2016
System Engineer at Tata Consultancy Services

Education

2009 - 2013
Bachelor of Engineering - BE from Anna University Chennai

More Information

Social Presence :

Prographics :

Exp : 9 Location : Perth, Western Australia, Australia Job Level : Middle Designation : Service Desk Officer at Flowbird Group
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Insights For Selling To Swetha

During A Call Or A Meeting

DO's

  • Refer to interesting customer testimonials and stress on great customer experience
  • Speak from experience about success that the product has seen with other customers
  • Give them the opportunity to lead the conversation where possible

DONT's

  • Don’t be too formal with them, they trust informality more
  • Don’t ask too many questions in one go, weave them into the flow
  • Don’t be excessively objective, be like a storyteller with them

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Swetha is

  • Relationships and rapport matter to them, but so does the value of the product.
  • Will you ever get a clear answer from Swetha

  • They will hardly ever say a direct no.

Insights For Deal Planning

    How fast (or slow) will Swetha move?

  • Even when they are constantly engaged, they do not reach decisions quickly.
  • Can Swetha take some risk or not?

  • If it seems really necessary, they can take small risks.

You And Swetha

Personality Compatibility


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