Sylvia Karkles in

Sylvia Karkles

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V. Account Manager Senior | Brasil at TP
📍 Brazil

Sylvia Karkles is a Business Consultant at Teleperformance, specializing in Customer Experience and Digital Transformation for the Latin American market. With a career progression entirely within Teleperformance, from translator to her current senior account manager role, she leverages her MBA to drive sales and operational excellence. Colleagues describe her as perceptive, dedicated, organized, and professional.

Outside of her professional focus on technology and customer experience, Sylvia has an expressed interest in major global brands known for their strong consumer connection, such as Unilever and Walt Disney Animation Studios. She is committed to continuous learning, recently completing courses in sales communication techniques.

She recently represented Teleperformance at CONAREC 2025, a major event for CX and technology trends.

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Current Role
V. Account Manager Senior | Brasil
Location
Brazil
Personality Overview

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Priorities

Topics Sylvia cares about

AI in CX
Her recent activity shows a focus on AI-powered predictive analytics and data-driven solutions to enhance customer support, collections, and quality assurance processes.
Digital Transformation
A core part of her professional title and focus, she is interested in how technology and data can reimagine business processes like debt collection and agent onboarding.
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Career

Work history

6-2025
V. Account Manager Senior | Brasil
TP
1-2023 - 7-2025
V. Account Manager | Latam
TP
6-2021 - 1-2023
V. Account Manager
TP
8-2020 - 12-2020
Sales Operations Analyst for IberoLatAm
Teleperformance
11-2018 - 9-2020
Trilingual Translator
Teleperformance
In the press

Media appearances

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Education
2015 - 2018
Bacharelado Secretariado Executivo
Universidade Federal do Paraná
9-2021 - 8-2022
Pós-graduação Lato Sensu - MBA
Universidade Tuiuti do Paraná
Social presence
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Behavioral profile

DISC profile (public)

DISC behavioral profile

Dominance, influence, steadiness, and calculativeness scores with guidance on how this person prefers to communicate and decide.

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