Carolina Cala in

Carolina Cala

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Offerings Director at TP
📍 Colombia

Carolina is an Offerings Director at TP with a background in International Economic Relations from Universidad Autonoma de Colombia. She specializes in the Contact Center and BPO industries, where she leads operations and designs strategies for customer service, sales, and technical support to achieve key business results.

She is a vocal advocate for her companys culture, frequently posting about her pride in being part of the TP team and celebrating its achievements as a top workplace.

Carolina is a certified expert in high-performance telesales operations management.

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Experience
22 Years
Current Role
Offerings Director
Job Level
Mid-senior
Location
Colombia
Personality Overview

How Carolina shows up

Communication Style
Decision Approach
Work Preference

Behavioral traits and communication patterns that shape how this person evaluates opportunities, builds trust, and makes decisions in professional settings.

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Priorities

Topics Carolina cares about

BPO Operations
Her experience is centered on leading and optimizing various units within the BPO industry, including customer service, sales, and technical support.
Customer Experience Strategy
She designs service models focused on improving customer interactions through upselling, cross-selling, and fostering loyalty.
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Career

Work history

10-2025
Offerings Director
TP
3-2020
Strategic Account Manager New Economy Iberolatam
Teleperformance
3-2020
Strategic Account Manager New Economy Iberolatam
TP
12-2018 - 3-2020
Solutions Architect
Teleperformance
12-2018 - 3-2020
Solutions Architect
TP
In the press

Media appearances

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Education
2002 - 2007
Profesional en Relaciones Económicas Internacionales
Universidad Autonoma de Colombia
2012 - 2012
EXPERTA EN TÉCNICAS DE GESTIÓN INTEGRAL DE OPERACIONES DE ALTA PERFORMANCE DE TELEVENTAS
KENWIN
Social presence
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Behavioral profile

DISC profile (public)

DISC behavioral profile

Dominance, influence, steadiness, and calculativeness scores with guidance on how this person prefers to communicate and decide.

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