Tammy Gray in

Tammy Gray

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Business Development Consultant, Strategic Partnerships & Call Center Operations at CallShaper
📍 United States

Tammy has over 20 years of success in managing global operations and developing leaders, specializing in the contact center industry. She helps companies model operations for efficient scaling and growth. She holds a Bachelor of Arts from the University of Charleston and is described by colleagues as exceptionally dedicated.

She finds value in disconnecting from chaos by taking moments to appreciate the beauty of nature. This practice helps her quiet external noise and gain a peaceful perspective, which she views as a method for leaders to recharge.

Unique fact: Tammy believes the "human touch" and empathy remain highly valuable to customers and are crucial for establishing loyalty in complex situations.

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Experience
9 Years
Current Role
Business Development Consultant, Strategic Partnerships & Call Center Operations
Job Level
Middle
Location
United States
Personality Overview

How Tammy shows up

Communication Style
Decision Approach
Work Preference

Behavioral traits and communication patterns that shape how this person evaluates opportunities, builds trust, and makes decisions in professional settings.

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Priorities

Topics Tammy cares about

Customer Experience
Believes a customer's experience is key to retention and referral, emphasizing that the human touch and empathy are highly valuable for establishing loyalty.
Call Center Performance
Focuses on empowering agents and leaders with the best platforms and tools to provide expert customer service and drive operational success.
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Career

Work history

9-2025
Business Development Consultant, Strategic Partnerships & Call Center Operations
CallShaper
1-2025 - 6-2025
Director of Operations and Project Management
Luminosity Data Analytics
7-2019 - 1-2025
Client Services Director
Transparent BPO
6-2017 - 6-2019
Vice President of Outsourcing
Byte Success Marketing
10-2016 - 5-2017
Director of Clinical and Call Center Operations
Peak Risk Adjustment Solutions
In the press

Media appearances

No media yetWe could not find public media appearances for this person.
Education
1981 - 1986
Bachelor of Arts
University of Charleston
Social presence
in
Behavioral profile

DISC profile (public)

DISC behavioral profile

Dominance, influence, steadiness, and calculativeness scores with guidance on how this person prefers to communicate and decide.

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