As Director of Contact Center Analytics at BNSF Railway, Taylor Harty specializes in leveraging data and AI to enhance customer experience. A graduate of Texas Tech University, his expertise spans Salesforce implementation, solution architecture, and agile methodologies, honed through a long-standing career at BNSF.
Taylor has built his entire career at BNSF Railway, rising from a Salesforce developer to a director-level leadership position in technology and analytics.