As Director of Contact Center Analytics at BNSF Railway, Taylor Harty specializes in leveraging data and AI to enhance customer experience. A graduate of Texas Tech University, his expertise spans Salesforce implementation, solution architecture, and agile methodologies, honed through a long-standing career at BNSF.
Taylor has built his entire career at BNSF Railway, rising from a Salesforce developer to a director-level leadership position in technology and analytics.
Taylor Harty
Director - Contact Center Analytics at BNSF Railway
Dallas-Fort Worth Metroplex, United States
Overview
Topics They Care About
Contact Center AI
His current role as Director of Contact Center Analytics and his headline highlight a primary focus on applying AI and analytics to contact center technology.
Salesforce Architecture
Multiple previous roles, including Salesforce Solution Architect, demonstrate deep expertise in designing and implementing solutions on the Salesforce platform within a large enterprise.
CX Improvement
His experience as Senior Manager of Customer Experience shows a dedicated focus on enhancing customer interactions and satisfaction through technology and analytics.
Media Appearances
Taylor has no verified media appearances
Work History
1-2025
Director - Contact Center Analytics at BNSF Railway
8-2023 - 1-2025
Senior Manager Customer Experience - Salesforce at BNSF Railway
1-2022 - 11-2023
Senior Manager of Blocking and Haulage at BNSF Railway
11-2017 - 1-2022
Manager of Blocking/Haulage Service Design at BNSF Railway
1-2016 - 11-2017
Salesforce Solution Architect and Developer at BNSF Railway
1-2013 - 12-2015
Salesforce Developer at BNSF Railway
Education
8-2009 - 12-2012
Bachelor of Business Administration - BBA from Texas Tech University
More Information
Social Presence :
Prographics :
Exp : 13
Location : Dallas-Fort Worth Metroplex, United States
Job Level : Mid-senior
Designation : Director - Contact Center Analytics at BNSF Railway
