Taylor Harty
Director - Contact Center Analytics at BNSF Railway
📍 Dallas-Fort Worth Metroplex, United States
As Director of Contact Center Analytics at BNSF Railway, Taylor Harty specializes in leveraging data and AI to enhance customer experience. A graduate of Texas Tech University, his expertise spans Salesforce implementation, solution architecture, and agile methodologies, honed through a long-standing career at BNSF.
Taylor has built his entire career at BNSF Railway, rising from a Salesforce developer to a director-level leadership position in technology and analytics.
Read the full overview →Experience
13 Years
Current Role
Director - Contact Center Analytics
Job Level
Mid-senior
Location
Dallas-Fort Worth Metroplex, United States
Personality Overview
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Priorities
Topics Taylor cares about
Contact Center AI
His current role as Director of Contact Center Analytics and his headline highlight a primary focus on applying AI and analytics to contact center technology.
Salesforce Architecture
Multiple previous roles, including Salesforce Solution Architect, demonstrate deep expertise in designing and implementing solutions on the Salesforce platform within a large enterprise.
Career
Work history
1-2025
Director - Contact Center Analytics
BNSF Railway
8-2023 - 1-2025
Senior Manager Customer Experience - Salesforce
BNSF Railway
1-2022 - 11-2023
Senior Manager of Blocking and Haulage
BNSF Railway
11-2017 - 1-2022
Manager of Blocking/Haulage Service Design
BNSF Railway
1-2016 - 11-2017
Salesforce Solution Architect and Developer
BNSF Railway
In the press
Media appearances
No media yetWe could not find public media appearances for this person.
Education
8-2009 - 12-2012
Bachelor of Business Administration - BBA
Texas Tech University
Social presence
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