Teodora Manzat

Sharpshooter
DISC Type : DC

Head of Digital Work Place & IT Service Desk at Sunrise Communications AG

Zurich, Zurich, Switzerland

Overview

Teodora Manzat is a senior IT leader at Sunrise, operating at an executive level to transform complex IT environments. She manages a budget over CHF 2 million and focuses on creating stable, secure, and high-performing organizations. She holds a Masters degree from Université Toulouse - Jean Jaurès.

Passionate about people, Teodora excels in mentoring and multicultural communication. Colleagues describe her as a "genuine expert" and a proactive leader who fosters connection and growth. She actively participates in company culture, valuing feedback and welcoming new team members.

Her effectiveness as a leader was recognized early in her career when she was promoted at Huawei within just three months.

Personality Overview

Fast But Analytical

Rigorous & Demanding

ROI Driven

They prefer to be the ones controlling the conversation or defining the terms.  They like to move fast and expect the same from others. They take a lot of pride in personal achievements.

Topics They Care About

Digital Workplace Transformation
Her current role focuses on leading large-scale digital workplace transformations, including migrations to new devices and platforms for thousands of users.
AI in Service Desk
She pioneered using AI tools like Microsoft Copilot and OpenAI-based chatbots to improve self-service capabilities and optimize team collaboration.
People Development
Colleagues call her a "genuine expert" in career coaching and mentoring, with a focus on retaining top talent and strengthening team skills.

Media Appearances

Teodora has no verified media appearances

Work History

2-2024
Head of Digital Work Place & IT Service Desk at Sunrise Communications AG
3-2022 - 1-2024
Head of Digital Service Desk & Tools at Sunrise Communications AG
2-2020 - 3-2022
Service Desk Manager at Sunrise Communications AG
2-2017 - 2-2020
Engineering Team Lead at Huawei
8-2014 - 3-2017
HelpDesk IT Support at HELPLINE

Education

2017 - 2020
Bachelor's degree from Universitatea „Tibiscus” din Timișoara
2013 - 2014
Master’s Degree from Université Toulouse - Jean Jaurès

More Information

Social Presence :

Prographics :

Exp : 12 Location : Zurich, Zurich, Switzerland Job Level : Mid-senior Designation : Head of Digital Work Place & IT Service Desk at Sunrise Communications AG
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Insights For Selling To Teodora

During A Call Or A Meeting

DO's

  • Use phrases like ‘it’s your decision’, ‘strategic impact’ etc.
  • Be respectful but crisp
  • Refer to testimonials from well-known industry leaders

DONT's

  • Avoid being too verbose
  • Do not hesitate from asking counter questions, just avoid challenging their authority
  • Do not back off when challenged, respond with a confident, objective answer instead

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Teodora is

  • Confidence in impact is paramount to them, followed by a sense of achievement and ROI.
  • Will you ever get a clear answer from Teodora

  • If they are not convinced, they will have no hesitation in telling you the same.

Insights For Deal Planning

    How fast (or slow) will Teodora move?

  • They can reach decisions fairly quickly if they are convinced.
  • Can Teodora take some risk or not?

  • They don’t mind risks but can be quite binary about them.

You And Teodora

Personality Compatibility


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