Terrell Megginson

Doer
DISC Type : sd

Sr. Manager, End User Support at Krispy Kreme

Charlotte, North Carolina, United States

Overview

Terrell Megginson is a seasoned IT Manager with extensive experience in the environmental services industry, currently serving as the Sr. Manager of End User Support at Krispy Kreme. He is a strong technology professional with skills in technical support and customer satisfaction. People who have worked with him describe him as a "consummate professional", "patient", and an "incredible communicator".

Based on his interests, Terrell appears to hold an appreciation for veteran affairs, having noted an interest in the U. S. Department of Veterans Affairs. He has also previously studied Hotel Management at the Technical College of the Lowcountry.

He is known for his ability to proactively bring calm during stressful situations, simplifying steps for resolution.

Personality Overview

Risk-Accepting

Deliberate Doer

Long-term Focused

They might take some time to make their mind up but once they do, they don't change it easily.  They are very professional in their approach and can weigh multiple perspectives together. Reading between the lines and seeing beyond your words comes naturally to them.

Topics They Care About

End User Support
As the Senior Manager of End User Support at Krispy Kreme, this is his primary area of professional responsibility and expertise.
Customer Satisfaction
His profile highlights customer satisfaction as a key skill, and a recommendation praises his ability to clearly communicate and resolve issues.
IT Team Building
He has shared posts about hiring for his team, indicating a focus on building a strong and collaborative work environment.

Media Appearances

Terrell has no verified media appearances

Work History

8-2022
Sr. Manager, End User Support at Krispy Kreme
7-2021 - 7-2022
Information Technology Business Analyst at Wastequip
8-2018 - 7-2021
IT Support Manager at Wastequip
1-2017 - 8-2018
IT Supervisor at Wastequip
11-2016 - 1-2017
Helpdesk Supervisor at Optomi

Education

2000 - 2001
Hotel Mangement from Technical College of the Lowcountry

More Information

Social Presence :

Prographics :

Exp : 11 Location : Charlotte, North Carolina, United States Job Level : Middle Designation : Sr. Manager, End User Support at Krispy Kreme
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Insights For Selling To Terrell

During A Call Or A Meeting

DO's

  • Stick to your standard pitch and qualifying script, don't try to wing it
  • Come across as a trustworthy professional and be respectful, they usually know their game
  • During followups, use phone or text if needed, they should be fine

DONT's

  • Avoid putting conscious effort into relationship-building
  • Don't take their patience for granted, avoid long-winding sermons
  • Don't get into pricing discussions early on, steer conversation towards proven results

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Terrell is

  • Strong proof of impact and their conviction will matter the most, but they wouldn't want to act unilaterally either
  • Will you ever get a clear answer from Terrell

  • They will say no if they are not convinced but you will have to prompt them.

Insights For Deal Planning

    How fast (or slow) will Terrell move?

  • They will want to understand things well but can move fast once they have a clear picture.
  • Can Terrell take some risk or not?

  • They have good risk tolerance but are likely to think it through once or twice.

You And Terrell

Personality Compatibility


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