Terri DeMent
Login to view DISC.Terri DeMent is the Director of Consumer Services at Nestlé Purina PetCare, where she leads the companys customer engagement strategy. Recognized as a leader in her field, she holds an Executive MBA from Washington University in St. Louis and is described as an empathetic leader. She frequently speaks on building the contact center of the future.
Terri is deeply involved in advancing the customer experience profession. She serves on the advisory board for Customer Contact West and is the 2025 Chair-Elect for the Board of Directors at SOCAP International, a major association for customer care professionals. She is passionate about professional networking and community leadership within her industry.
In 2024, she was named one of the "25 Women in CX to Watch, " highlighting her influence and innovation in the field.
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