Terry Hu

Critic
DISC Type : C

Director, Process Improvement & Ops Excellence at Molina Healthcare

Los Angeles, California, United States

Overview

Terry is the Director of Process Improvement & Ops Excellence at Molina Healthcare, specializing in healthcare strategy and value-based care. With an MIT Sloan Masters, their experience at Evolent and Anthem has centered on managed care, alternative payment models, and driving operational efficiency in complex health systems.

Beyond their professional role, Terry holds a deep interest in the mechanics of healthcare systems. They are passionate about exploring system dynamics, innovative healthcare models, global health, and improving the consumer experience, indicating a broad, intellectual curiosity about the fields future.

Terry uniquely combines a Masters degree from the MIT Sloan School of Management with a Certification in Healthcare Compliance.

Personality Overview

Objective Thinker

Negotiator

ROI Driven

They choose to analyze logically and value facts to emotions.  They are quite likely to negotiate on pricing or other key terms. They like to do things independently and don’t look for support from others.

Topics They Care About

Value-Based Care
Focuses on alternative payment models and delegated risk, aiming to shift healthcare from volume-based to quality-based outcomes.
Operational Excellence
Current role centers on process improvement, business transformation, and executing initiatives to achieve organizational goals and efficiency.
Healthcare Innovation
Holds a stated interest in innovative healthcare models and system dynamics, suggesting a forward-thinking approach to industry challenges.

Media Appearances

Terry has no verified media appearances

Work History

2-2025
Director, Process Improvement & Ops Excellence at Molina Healthcare
3-2024 - 2-2025
Senior Director, Enterprise PMO at Evolent
7-2021 - 3-2024
Director, Delegation Operations at Evolent
5-2018 - 7-2021
Regulatory Oversight Manager at Anthem, Inc.
10-2016 - 5-2018
Senior Business Change Advisor at Anthem, Inc.

Education

Masters from MIT Sloan School of Management
B.A. from University of California, Berkeley

More Information

Social Presence :

Prographics :

Exp : 14 Location : Los Angeles, California, United States Job Level : Mid-senior Designation : Director, Process Improvement & Ops Excellence at Molina Healthcare
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Insights For Selling To Terry

During A Call Or A Meeting

DO's

  • Leverage facts and figures wherever possible; use percentages, numbers etc.
  • Be ready for penetrating questions and critical examination of your pitch
  • Be formal and objective, they will appreciate it more

DONT's

  • Make extra effort to not seem pushy or confrontational
  • Don’t rush them till they have clearly gotten all the necessary information
  • Do not use very emotional or colorful language

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Terry is

  • Proven ROI, pricing and objective proof points are the factors that sway their decision.
  • Will you ever get a clear answer from Terry

  • They are comfortable saying no if they are convinced that it is the correct decision.

Insights For Deal Planning

    How fast (or slow) will Terry move?

  • They are neither the fastest nor the slowest decision makers, they are somewhere in the middle.
  • Can Terry take some risk or not?

  • They can bear some risk if their analysis backs the decision.

You And Terry

Personality Compatibility


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