Terry Newman

Enthusiast
DISC Type : i

Chief Digital Officer (CDO) at Norfolk Community Health and Care NHS Trust

Norwich, England, United Kingdom

Overview

Terry Newman is the Chief Digital Officer at Norfolk Community Health and Care NHS Trust, where he has spent his entire career. He is responsible for all digital aspects, including strategy, cybersecurity, and clinical systems. Colleagues have described him as professional, thoughtful, and a trusted leader.

Interesting fact: Terry led his team to win the Service Desk Institute’s global award for “Best Service Desk of the Year” in 2018.

Personality Overview

Story Driven

Amiable & Agreeable

Non-Confrontational

Unlike D or C types, they are convinced more by stories and testimonials.  They are more about building relationships than just cutting deals. They tend to be agreeable by nature, so take their promises with a pinch of salt.


Topics They Care About

Digital Strategy
He has authored two comprehensive digital strategies for the Trust, guiding its technological direction and transformation.
Healthcare IT Leadership
He has a long history of leading and developing technical teams within the NHS, focusing on improving service delivery for clinical staff.
Service Excellence
He has a proven passion for high-quality service, demonstrated by his team winning a global award from the Service Desk Institute.

Media Appearances

Terry has no verified media appearances

Work History

9-2022
Chief Digital Officer (CDO) at Norfolk Community Health and Care NHS Trust
12-2017 - 10-2022
Head of Digital Services at Norfolk Community Health and Care NHS Trust
12-2012 - 11-2017
Operations & Service Delivery Manager at Norfolk Community Health and Care NHS Trust
10-2007 - 3-2011
IT Manager (Infrastructure Services) at NHS Norfolk
4-2002 - 9-2007
IT Manager (Systems) at Eastern Support Services

Education

2007 - 2010
BSc (Hons) from University of East Anglia

More Information

Social Presence :

Prographics :

Exp : 29 Location : Norwich, England, United Kingdom Job Level : Leadership Designation : Chief Digital Officer (CDO) at Norfolk Community Health and Care NHS Trust
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Insights For Selling To Terry

During A Call Or A Meeting

DO's

  • Ask them how their day is going or exchange some other pleasantries
  • Refer to interesting customer testimonials and stress on great customer experience
  • Invite them for a lunch or a drink/coffee

DONT's

  • Don’t push them for a direct ‘no’, take lack of ‘yes’ as ‘no’ after some time
  • Don’t ask too many questions in one go, weave them into the flow
  • Avoid overloading them with too much information

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Terry is

  • Relationships and rapport matter to them, but so does the value of the product.
  • Will you ever get a clear answer from Terry

  • They are unlikely to say no directly.

Insights For Deal Planning

    How fast (or slow) will Terry move?

  • They are not very fast decision makers, even while they continue to stay engaged.
  • Can Terry take some risk or not?

  • If it seems really necessary, they can take small risks.

You And Terry

Personality Compatibility


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