Thayane Luna
Sharpshooter · DISC type DCThayane Luna is a strategic leader at CNP Seguradora, managing Experience, Data, and AI. With over 10 years of experience, she specializes in transforming customer data into actionable business strategies and has an MBA from the University of São Paulo. Colleagues describe her as highly analytical, creative, and solution-focused.
She is passionate about fostering a customer-centric culture and actively shares her knowledge. Thayane is a recognized speaker at major industry events, discussing how to leverage the voice of the customer to drive impactful decisions and business growth.
Unique fact: Thayane co-created CX Maps, an agile, data-oriented methodology designed to enhance customer experience and generate measurable results.
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They are less concerned about the product and more about its potential impact. They put a lot of effort into ensuring personal success. They respond well to strong and respectful communication.
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Dominance (D)
Dominance (D) reflects how goal and task oriented a person is, and their ability to accomplish results irrespective of how demanding the circumstances might be. Those scoring high tend to be motivated by winning, competition, and success.
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