Thiago Costa Crescente in

Thiago Costa Crescente

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Coordenador de Ouvidoria at Sabesp
📍 São Paulo, São Paulo, Brazil

Thiago is an Ombudsman Coordinator at Sabesp with over 15 years of experience in customer service, data analysis, and operations management. Holding an MBA in Data Analysis and a FEBRABAN certification, he specializes in optimizing processes and ensuring regulatory compliance, with previous leadership roles at Nubank, Cora, and Creditas.

He is a FEBRABAN-certified Ombudsman professional, underscoring his specialized expertise in handling high-level complaints within regulated financial and telecom sectors.

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Experience
17 Years
Current Role
Coordenador de Ouvidoria
Location
São Paulo, São Paulo, Brazil
Personality Overview

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Communication Style
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Priorities

Topics Thiago cares about

Ombudsman Operations
He coordinates ombudsman teams, manages demand flow, and handles sensitive cases, ensuring compliance with SLAs and regulatory standards at companies like Sabesp and Nubank.
Data-Driven CX
With an MBA in Data Analysis, he interprets SAC and Ombudsman data to map root causes of complaints, reduce churn, and improve the overall customer journey.
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Career

Work history

3-2026
Coordenador de Ouvidoria
Sabesp
7-2025 - 2-2026
Personal goal pursuit
Career Break
12-2024 - 7-2025
Supervisor de Ouvidoria
Nubank
5-2022 - 12-2024
Analista Sênior de Ouvidoria na Cora
Cora
1-2021 - 4-2022
Team Leader de Customer Experience
Creditas
In the press

Media appearances

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Education
1-2020 - 1-2022
MBA em Análise de Dados com BI e Big Data
Universidade Cruzeiro do Sul
2017 - 2019
Tecnólogo em Processos Gerenciais.
Centro Universitário Senac
Social presence
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Behavioral profile

DISC profile (public)

DISC behavioral profile

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