Thiago Costa Crescente

Activist
DISC Type : Cd

Coordenador de Ouvidoria at Sabesp

São Paulo, São Paulo, Brazil

Overview

Thiago is an Ombudsman Coordinator at Sabesp with over 15 years of experience in customer service, data analysis, and operations management. Holding an MBA in Data Analysis and a FEBRABAN certification, he specializes in optimizing processes and ensuring regulatory compliance, with previous leadership roles at Nubank, Cora, and Creditas.


He is a FEBRABAN-certified Ombudsman professional, underscoring his specialized expertise in handling high-level complaints within regulated financial and telecom sectors.

Personality Overview

Logical And Quick

Perfectionist

Value Conscious

They can be nudged to make faster decisions by offering what they value.  They care equally about the product and its potential impact. They respond well to confident salespeople.

Topics They Care About

Ombudsman Operations
He coordinates ombudsman teams, manages demand flow, and handles sensitive cases, ensuring compliance with SLAs and regulatory standards at companies like Sabesp and Nubank.
Data-Driven CX
With an MBA in Data Analysis, he interprets SAC and Ombudsman data to map root causes of complaints, reduce churn, and improve the overall customer journey.
Regulatory Compliance
Has extensive experience managing demands from regulatory bodies like BACEN, PROCON, and ANATEL, ensuring proper handling and mitigating risks for the company.

Media Appearances

Thiago has no verified media appearances

Work History

3-2026
Coordenador de Ouvidoria at Sabesp
7-2025 - 2-2026
Personal goal pursuit at Career Break
12-2024 - 7-2025
Supervisor de Ouvidoria at Nubank
5-2022 - 12-2024
Analista Sênior de Ouvidoria na Cora at Cora
1-2021 - 4-2022
Team Leader de Customer Experience at Creditas

Education

1-2020 - 1-2022
MBA em Análise de Dados com BI e Big Data from Universidade Cruzeiro do Sul
2017 - 2019
Tecnólogo em Processos Gerenciais. from Centro Universitário Senac

More Information

Social Presence :

Prographics :

Exp : 17 Location : São Paulo, São Paulo, Brazil Job Level : N/A Designation : Coordenador de Ouvidoria at Sabesp
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Insights For Selling To Thiago

During A Call Or A Meeting

DO's

  • Get to the point quickly instead of spending too much time on pleasantries
  • Stress on the business value that your product offers
  • Tell them that you are there to help them create visible impact within their organization

DONT's

  • Avoid long winding pitches, stay objective
  • Don’t expect them to change their mind quickly if they say no once
  • Do not give up if they are not convinced, try again with a different approach

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Thiago is

  • Conviction in the product matters to them, followed by proof points and strong testimonials.
  • Will you ever get a clear answer from Thiago

  • They may not be very forthcoming, but they will say no if needed.

Insights For Deal Planning

    How fast (or slow) will Thiago move?

  • They are neither the fastest decision makers nor the slowest.
  • Can Thiago take some risk or not?

  • They can take risks but after weighing up the pros and cons.

You And Thiago

Personality Compatibility


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