Nathália Osles

Critic
DISC Type : C

Ombudsman at Sabesp

Guarulhos, São Paulo, Brazil

Overview

Nathália Osles is an Ombudsman at Sabesp with deep expertise in consumer legislation and banking sector regulations. Holding an MBA from FEA USP, her career has focused on managing high-friction communication channels like BACEN and PROCON, with previous experience at PagBank PagSeguro and Moip.

She is passionate about the human element in technology and customer support, believing that understanding people is the most critical part of any organization. Nathália is driven by a desire to connect with others and finds motivation in exceeding expectations.

Her personal motto is: "O brilho no olhar e a paixão por superar expectativas, é o que me move" (The sparkle in the eye and the passion to exceed expectations is what moves me).

Personality Overview

Critic

Negotiator

Information Seeker

They are quite likely to negotiate on pricing or other key terms.  They don’t appreciate bells and whistles unless backed by data. They like to do things independently and don’t look for support from others.

Topics They Care About

Consumer Legislation
Her role is centered on consumer law, managing complex cases from regulatory bodies like PROCON and Consumidor. gov.
Conflict Mediation
Specializes in ethics and mediation to resolve disputes in sensitive, high-stakes customer service channels.
Financial Regulation
Possesses significant experience with banking sector rules and handling escalations from the Central Bank of Brazil (BACEN).

Media Appearances

Nathália has no verified media appearances

Work History

4-2025
Ombudsman at Sabesp
2-2024 - 4-2025
Agent Operations Live at Rappi
6-2023 - 4-2025
Analista Assistencial at Pronep Life Care
5-2022 - 2-2023
Ouvidoria at PagBank PagSeguro
5-2021 - 1-2023
Responding Analyst / Social Media (Ouvidoria/PROCON/BACEN/Consumidor.gov/Canais Sensíveis) at Moip

Education

10-2025 - 10-2027
MBA em Regulação e Saneamento from FEA USP
10-2024 - 10-2025
Postgraduate Degree from Pontifícia Universidade Católica do Paraná

More Information

Social Presence :

Prographics :

Exp : 20 Location : Guarulhos, São Paulo, Brazil Job Level : N/A Designation : Ombudsman at Sabesp
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Insights For Selling To Nathália

During A Call Or A Meeting

DO's

  • If you can, show them industry reports or analyst comments instead of sharing anecdotal stories
  • Don’t forget to mention how you compare to competition on both features and pricing
  • Use phrases like ‘expect X% improvement’, ‘data clearly shows’ etc.

DONT's

  • Don’t try too hard to build a relationship with them
  • Don’t try to give too many examples of other users, they like to make their own decisions
  • Avoid phrases like ‘trust me’, ‘others just love’ etc.

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Nathália is

  • Proven ROI, pricing and objective proof points are the factors that sway their decision.
  • Will you ever get a clear answer from Nathália

  • They are comfortable saying no if they are convinced that it is the correct decision.

Insights For Deal Planning

    How fast (or slow) will Nathália move?

  • They are neither the fastest nor the slowest decision makers, they are somewhere in the middle.
  • Can Nathália take some risk or not?

  • They can bear some risk if their analysis backs the decision.

You And Nathália

Personality Compatibility


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