Nathália Osles in

Nathália Osles

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Ombudsman at Sabesp
📍 Guarulhos, São Paulo, Brazil

Nathália Osles is an Ombudsman at Sabesp with deep expertise in consumer legislation and banking sector regulations. Holding an MBA from FEA USP, her career has focused on managing high-friction communication channels like BACEN and PROCON, with previous experience at PagBank PagSeguro and Moip.

She is passionate about the human element in technology and customer support, believing that understanding people is the most critical part of any organization. Nathália is driven by a desire to connect with others and finds motivation in exceeding expectations.

Her personal motto is: "O brilho no olhar e a paixão por superar expectativas, é o que me move" (The sparkle in the eye and the passion to exceed expectations is what moves me).

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Experience
20 Years
Current Role
Ombudsman
Location
Guarulhos, São Paulo, Brazil
Personality Overview

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Priorities

Topics Nathália cares about

Consumer Legislation
Her role is centered on consumer law, managing complex cases from regulatory bodies like PROCON and Consumidor. gov.
Conflict Mediation
Specializes in ethics and mediation to resolve disputes in sensitive, high-stakes customer service channels.
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Career

Work history

4-2025
Ombudsman
Sabesp
2-2024 - 4-2025
Agent Operations Live
Rappi
6-2023 - 4-2025
Analista Assistencial
Pronep Life Care
5-2022 - 2-2023
Ouvidoria
PagBank PagSeguro
5-2021 - 1-2023
Responding Analyst / Social Media (Ouvidoria/PROCON/BACEN/Consumidor.gov/Canais Sensíveis)
Moip
In the press

Media appearances

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Education
10-2025 - 10-2027
MBA em Regulação e Saneamento
FEA USP
10-2024 - 10-2025
Postgraduate Degree
Pontifícia Universidade Católica do Paraná
Social presence
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Behavioral profile

DISC profile (public)

DISC behavioral profile

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