Thomas M.

Collaborator
DISC Type : is

Operations Director at Close Brothers Premium Finance

London, England, United Kingdom

Overview

Thomas is the Operations Director at Close Brothers Premium Finance, specializing in business transformation, operational excellence, and defining target operating models for financial services. A Durham University law and business graduate, he has a proven history of delivering against strategic objectives.

He has built his entire career at Close Brothers, progressing through five distinct strategic roles from Business Architect to his current leadership position.

Personality Overview

Appreciative

Consensus Builder

Example Driven

Scenarios where both sides can come out as winners appeal to them greatly.  Unlike D or C types, they are calm as well as friendly and can give the impression of being more receptive than they actually are. They are more likely to opt for solutions that are proven in the market.

Topics They Care About

Business Transformation
His career at Close Brothers has been defined by leading transformational change, operational redesign, and delivering on strategic company objectives.
Operational Excellence
He has led the bank’s Operational Excellence Programme, focusing on automation, process optimization, and reducing manual effort to demonstrate clear ROI.
Target Operating Models
This is a core skill mentioned across multiple senior roles, involving the definition and delivery of strategic architecture for various business units.

Media Appearances

Thomas has no verified media appearances

Work History

6-2024
Operations Director at Close Brothers Premium Finance
8-2021 - 5-2024
Head of Operational Development at Close Brothers
6-2020 - 8-2021
Head of Business Architecture and Operational Excellence at Close Brothers
11-2017 - 6-2020
Head of Business Architecture at Close Brothers
3-2017 - 11-2017
Business Architect at Close Brothers Treasury

Education

2007 - 2008
Master of Arts (MA) from Durham University Business School
2004 - 2007
Bachelor of Laws (LLB) from University of Durham, University College

More Information

Social Presence :

Prographics :

Exp : 15 Location : London, England, United Kingdom Job Level : Mid-senior Designation : Operations Director at Close Brothers Premium Finance
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Insights For Selling To Thomas

During A Call Or A Meeting

DO's

  • Use phrases like ‘trust me when’, ‘your team will love’ etc.
  • Summarize the key points at the end of the conversation
  • Be visibly appreciative of their actions during your interactions

DONT's

  • Don’t push them to make decisions very fast, let them take their time
  • Don’t ask too many questions that sound too dry and objective
  • Avoid unnecessary confrontation if it arises incidentally

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Thomas is

  • Relationships can play a major role, followed by low risk and strong market validation.
  • Will you ever get a clear answer from Thomas

  • They are not very direct, and unlikely to say no to your face.

Insights For Deal Planning

    How fast (or slow) will Thomas move?

  • They can take their time to make decisions, even if they are constantly involved and friendly.
  • Can Thomas take some risk or not?

  • It is unlikely that they will take many risks.

You And Thomas

Personality Compatibility


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