Tim Buttle in

Tim Buttle

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Head of Customer Success at SmartestEnergy
📍 Ipswich, England, United Kingdom

A versatile leader across the private and third sectors, Tim is the Head of Customer Success at SmartestEnergy. He is skilled in building high-performing teams, driving operational efficiency, and managing stakeholders through change. Colleagues describe him as diligent, thoughtful, and people-focused. He attended the University of Suffolk.

Tim has a strong background in community-focused work, particularly in supporting the elderly through his previous leadership roles at the charity Hourglass. In his spare time, he enjoys running and exploring the Suffolk coast and countryside where he has lived for 25 years.

Tims career uniquely spans the corporate, non-profit, and public sectors, blending commercial acumen with a strong focus on community service.

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Experience
6 Years
Current Role
Head of Customer Success
Job Level
Mid-senior
Location
Ipswich, England, United Kingdom
Personality Overview

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Communication Style
Decision Approach
Work Preference

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Priorities

Topics Tim cares about

Customer Success
As the Head of Customer Success at SmartestEnergy, he is directly responsible for leading teams and driving departmental performance in a customer-centric role.
People Leadership
Praised in recommendations as a "great people leader" who is supportive and invests his time in developing his team to create high-performing cultures.
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Career

Work history

7-2025
Head of Customer Success
SmartestEnergy
3-2023 - 7-2025
Customer Success Manager
SmartestEnergy
4-2022 - 2-2023
Head of Community Services
Hourglass
11-2021 - 4-2022
Head of National and Regional Development
Hourglass
7-2021 - 11-2021
Development Manager and Community Response Lead
Hourglass
In the press

Media appearances

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Education
1995 - 1997
Bachelor's degree
University of Suffolk
1993 - 1995
Higher National Diploma
Bournemouth University
Social presence
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Behavioral profile

DISC profile (public)

DISC behavioral profile

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