Tim Buttle

Doer
DISC Type : sd

Head of Customer Success at SmartestEnergy

Ipswich, England, United Kingdom

Overview

A versatile leader across the private and third sectors, Tim is the Head of Customer Success at SmartestEnergy. He is skilled in building high-performing teams, driving operational efficiency, and managing stakeholders through change. Colleagues describe him as diligent, thoughtful, and people-focused. He attended the University of Suffolk.

Tim has a strong background in community-focused work, particularly in supporting the elderly through his previous leadership roles at the charity Hourglass. In his spare time, he enjoys running and exploring the Suffolk coast and countryside where he has lived for 25 years.

Tims career uniquely spans the corporate, non-profit, and public sectors, blending commercial acumen with a strong focus on community service.

Personality Overview

Long-term Focused

Strategic Planner

Risk-Accepting

Reading between the lines and seeing beyond your words comes naturally to them.  They are very professional in their approach and can weigh multiple perspectives together. They exhibit a rare combination of being result-oriented but patient at the same time.

Topics They Care About

Customer Success
As the Head of Customer Success at SmartestEnergy, he is directly responsible for leading teams and driving departmental performance in a customer-centric role.
People Leadership
Praised in recommendations as a "great people leader" who is supportive and invests his time in developing his team to create high-performing cultures.
Elderly Support
Held multiple senior leadership roles at Hourglass, the UK's only charity focused on ending the abuse and neglect of older people.

Media Appearances

Tim has no verified media appearances

Work History

7-2025
Head of Customer Success at SmartestEnergy
3-2023 - 7-2025
Customer Success Manager at SmartestEnergy
4-2022 - 2-2023
Head of Community Services at Hourglass
11-2021 - 4-2022
Head of National and Regional Development at Hourglass
7-2021 - 11-2021
Development Manager and Community Response Lead at Hourglass

Education

1995 - 1997
Bachelor's degree from University of Suffolk
1993 - 1995
Higher National Diploma from Bournemouth University

More Information

Social Presence :

Prographics :

Exp : 6 Location : Ipswich, England, United Kingdom Job Level : Mid-senior Designation : Head of Customer Success at SmartestEnergy
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Insights For Selling To Tim

During A Call Or A Meeting

DO's

  • Come across as a trustworthy professional and be respectful, they usually know their game
  • Suggest clear next steps with confidence, don't be vague or hesitant
  • Use phrases like 'your team deserves', 'best in class' etc.

DONT's

  • Don't get into pricing discussions early on, steer conversation towards proven results
  • Don't go over them unless you are left with no other option
  • Avoid putting conscious effort into relationship-building

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Tim is

  • Strong proof of impact and their conviction will matter the most, but they wouldn't want to act unilaterally either
  • Will you ever get a clear answer from Tim

  • They will say no if they are not convinced but you will have to prompt them.

Insights For Deal Planning

    How fast (or slow) will Tim move?

  • They will want to understand things well but can move fast once they have a clear picture.
  • Can Tim take some risk or not?

  • They have good risk tolerance but are likely to think it through once or twice.

You And Tim

Personality Compatibility


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