Joseph Russell is the Head of Customer Service at Utilita Energy, where he has progressed through several management roles. He holds a Bachelor of Science from Solent University and is certified with a Level 3 Award in Energy Awareness, highlighting his expertise in the energy sector.
He is actively engaged in his professional community, demonstrated by his attendance at events like the UK National Contact Centre awards. His interests include staying informed on industry regulations through organizations like Ofgem, reflecting a deep commitment to his field.
He has built his entire management career within Utilita Energy, rising from an assistant manager to leading the entire customer service department.
Joseph Russell
Head of Customer Service at Utilita Energy
Chandler's Ford, England, United Kingdom
Overview
Topics They Care About
Customer Service Excellence
As the Head of Customer Service, he focuses on high standards and celebrates industry achievements, such as the UK National Contact Centre awards.
Contact Centre Leadership
He has extensive experience managing and leading contact centers, having been promoted from Contact Center Manager and Senior Assistant Manager.
Energy Sector Awareness
Holds a City and Guilds Award in Energy Awareness and shows a professional interest in the industry regulator, Ofgem.
Media Appearances
Joseph has no verified media appearances
Work History
6-2024
Head of Customer Service at Utilita Energy
1-2017 - 6-2024
Contact Center Manager at Utilita Energy
2-2013 - 1-2017
Senior Call Centre Assistant Manager at Utilita Energy
Education
4-2004 - 4-2008
Bachelor of Science - BS from Solent University
More Information
Social Presence :
Prographics :
Exp : 12
Location : Chandler's Ford, England, United Kingdom
Job Level : Mid-senior
Designation : Head of Customer Service at Utilita Energy
