Tim Pomer

Questioner
DISC Type : c

VP of Account Management at Medallia

Brooklyn, New York, United States

Overview

Tim Pomer is the VP of Account Management at Medallia, where he functions as a senior CX and sales leader. He has a history of scaling customer success teams, notably during his seven-year tenure at Stella Connect, which concluded with its acquisition by Medallia. He is a graduate of Providence College.

While his public profile is professionally focused, his time at Providence College in Rhode Island suggests a potential affinity for New England sports. His interests also include following major technology and consulting firms like Oracle and McKinsey & Company.

He was part of the core team that guided Stella Connect from a startup to its successful acquisition by Medallia.

Personality Overview

Not Easily Convinced

Value Seeker

Systematic

While they don't hesitate to ask questions, they are generally risk-averse and tend to be late adopters.  They prefer to do thorough analysis of any situation. They are more likely than others to negotiate on pricing and terms.

Topics They Care About

Customer Experience
His career is dedicated to CX leadership. He frequently posts about delivering world-class CX and evolving the customer journey for clients.
AI in CX
He emphasizes using practical, AI-powered approaches to help organizations sharpen decisions and scale their impact on customer experience.
Startup Scaling
Having spent over seven years helping build Stella Connect, he has direct experience in scaling a startup through to a successful acquisition by an industry leader.

Media Appearances

Tim has no verified media appearances

Work History

2-2023
VP of Account Management at Medallia
4-2021 - 11-2023
Director of Customer Success at Medallia
1-2020 - 4-2021
Senior Client Success Manager at Stella Connect
9-2017 - 1-2020
Client Success Manager at Stella Connect
2-2016 - 4-2021
Operations Manager at Stella Connect

Education

2007 - 2011
Bachelor of Science (B.S.) from Providence College
2003 - 2007
Education details unavailable from Fairfield College Preparatory School

More Information

Social Presence :

Prographics :

Exp : 15 Location : Brooklyn, New York, United States Job Level : Senior Designation : VP of Account Management at Medallia
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Insights For Selling To Tim

During A Call Or A Meeting

DO's

  • Emphasise more on facts and measurable benefits
  • Back up any claims with data and numbers
  • If you have a lower priced product compared to the competition, call out the same

DONT's

  • Avoid phrases like ‘do not worry about’, ‘no one compares to’ etc.
  • Don’t depend too much on anecdotal evidence, it reduces their confidence
  • Avoid rushing them, be polite and patient

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Tim is

  • Confidence that the product provides ROI, effective pricing and process adherence matter the most to them.

  • Will you ever get a clear answer from Tim

  • It doesn’t come naturally to them but they can say no if they are not convinced.

Insights For Deal Planning

    How fast (or slow) will Tim move?

  • They can move at a reasonable pace while making their decisions if they have the necessary information.

  • Can Tim take some risk or not?

  • They can take some risk if they are confident that they have analyzed the circumstances well.


You And Tim

Personality Compatibility


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