Tim Sumrell - CSPO

Enigma
DISC Type : idc

Director, Customer Care - Product & Customer Experience at Priceline.com

New York City Metropolitan Area, United States

Overview

Tim Sumrell is the Director of Customer Care for Product & Customer Experience at Priceline. com, where he has held several management roles. He is a Certified Scrum Product Owner with a background in operations and project management, noted by colleagues for his analytical skills and thoughtful leadership. He holds a B. S. from Western Connecticut State University.

There is no publicly available information regarding Tims personal life or hobbies outside of his professional work.

Tim is a Certified Fiber Optics Installer, a unique technical certification for a customer experience director.

Personality Overview

Hard To Convince

Fast Follower

Persuasive & Assertive

They can sound friendly and charming but can quickly change gears to become inquisitive and probing  They are generally strong communicators and are not easy to convince. They are likely to ask many questions and look heavily for supporting proof as well as information.

Topics They Care About

Customer Experience
His entire career at Priceline has centered around operations and customer care, culminating in his current director-level role focused on the customer journey.
Agile Product Ownership
He is a Certified Scrum Product Owner, indicating a professional focus on agile methodologies and product development cycles.
Data-Driven Analysis
Colleagues praise his excellent analytical skills and his ability to use large amounts of data to solve complex problems and inform prioritization.

Media Appearances

Tim has no verified media appearances

Work History

9-2016
Director, Customer Care - Product & Customer Experience at Priceline.com
2-2016 - 9-2016
Senior Manager at Priceline.com
10-2013 - 2-2016
Project Manager, Operations at Priceline.com
7-2012 - 9-2013
VP Operations, Senior Project Manager at DNR Integrated Systems
6-2006 - 7-2012
Dir. Marketing & Business Development/Senior Project Manager at All-Ways Secure, LLC.

Education

2000 - 2005
B.S. from Western Connecticut State University
2013 - 2013
Certified Fiber Optics Installer from The Light Brigade

More Information

Social Presence :

Prographics :

Exp : 24 Location : New York City Metropolitan Area, United States Job Level : Mid-senior Designation : Director, Customer Care - Product & Customer Experience at Priceline.com
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Insights For Selling To Tim

During A Call Or A Meeting

DO's

  • Leverage 'negging', or the art of asking negative questions like "you must not be convinced yet..."
  • Build rapport slwly without rushing, it will come handy to handle hard questions later
  • Use a combination of data as well as stories for your pitch, a ppt might not be necessary

DONT's

  • Avoid long presentations and just 'high-level' value proposition, dive into the details
  • Don’t brush off any concerns, take all questions seriously. They are easily deterred
  • Avoid making offhand commitments, understand the root of their concerns first

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Tim is

  • Proven value, strong objective evidence are important for them, rapport can impact decisions a little.
  • Will you ever get a clear answer from Tim

  • They are practical and friendly, but can give a clear response with a little prodding

Insights For Deal Planning

    How fast (or slow) will Tim move?

  • They like to be detailed, so unless they develop strong conviction, they can take their time to arrive at decisions
  • Can Tim take some risk or not?

  • They evaluate their decisions systematically and do not take risks that often, unless you can get them to develop strong conviction

You And Tim

Personality Compatibility


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