Tim Sumrell - CSPO in

Tim Sumrell - CSPO

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Director, Customer Care - Product & Customer Experience at Priceline.com
📍 New York City Metropolitan Area, United States

Tim Sumrell is the Director of Customer Care for Product & Customer Experience at Priceline. com, where he has held several management roles. He is a Certified Scrum Product Owner with a background in operations and project management, noted by colleagues for his analytical skills and thoughtful leadership. He holds a B. S. from Western Connecticut State University.

There is no publicly available information regarding Tims personal life or hobbies outside of his professional work.

Tim is a Certified Fiber Optics Installer, a unique technical certification for a customer experience director.

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Experience
24 Years
Current Role
Director, Customer Care - Product & Customer Experience
Job Level
Mid-senior
Location
New York City Metropolitan Area, United States
Personality Overview

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Communication Style
Decision Approach
Work Preference

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Priorities

Topics Tim cares about

Customer Experience
His entire career at Priceline has centered around operations and customer care, culminating in his current director-level role focused on the customer journey.
Agile Product Ownership
He is a Certified Scrum Product Owner, indicating a professional focus on agile methodologies and product development cycles.
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Career

Work history

9-2016
Director, Customer Care - Product & Customer Experience
Priceline.com
2-2016 - 9-2016
Senior Manager
Priceline.com
10-2013 - 2-2016
Project Manager, Operations
Priceline.com
7-2012 - 9-2013
VP Operations, Senior Project Manager
DNR Integrated Systems
6-2006 - 7-2012
Dir. Marketing & Business Development/Senior Project Manager
All-Ways Secure, LLC.
In the press

Media appearances

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Education
2000 - 2005
B.S.
Western Connecticut State University
2013 - 2013
Certified Fiber Optics Installer
The Light Brigade
Social presence
in
Behavioral profile

DISC profile (public)

DISC behavioral profile

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