Director, Customer Care - Product & Customer Experience at Priceline.com
📍 New York City Metropolitan Area, United States
Tim Sumrell is the Director of Customer Care for Product & Customer Experience at Priceline. com, where he has held several management roles. He is a Certified Scrum Product Owner with a background in operations and project management, noted by colleagues for his analytical skills and thoughtful leadership. He holds a B. S. from Western Connecticut State University.
There is no publicly available information regarding Tims personal life or hobbies outside of his professional work.
Tim is a Certified Fiber Optics Installer, a unique technical certification for a customer experience director.
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Experience
24 Years
Current Role
Director, Customer Care - Product & Customer Experience
Job Level
Mid-senior
Location
New York City Metropolitan Area, United States
Personality Overview
How Tim shows up
Hard To Convince
Fast Follower
Persuasive & Assertive
They can sound friendly and charming but can quickly change gears to become inquisitive and probing They are generally strong communicators and are not easy to convince. They are likely to ask many questions and look heavily for supporting proof as well as information.
Priorities
Topics Tim cares about
Customer Experience
His entire career at Priceline has centered around operations and customer care, culminating in his current director-level role focused on the customer journey.
Agile Product Ownership
He is a Certified Scrum Product Owner, indicating a professional focus on agile methodologies and product development cycles.
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Career
Work history
9-2016
Director, Customer Care - Product & Customer Experience
Priceline.com
2-2016 - 9-2016
Senior Manager
Priceline.com
10-2013 - 2-2016
Project Manager, Operations
Priceline.com
7-2012 - 9-2013
VP Operations, Senior Project Manager
DNR Integrated Systems
6-2006 - 7-2012
Dir. Marketing & Business Development/Senior Project Manager
All-Ways Secure, LLC.
In the press
Media appearances
No media yetWe could not find public media appearances for this person.
Influence (I) reflects the degree to which a person prefers to work by influencing or persuading others. Those scoring high tend to be people oriented, motivated by social recognition and building relationships.
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