Tim Whiteside

Critic
DISC Type : C

Director Performance and Service Excellence at Dubai Holding

Dubai, United Arab Emirates

Overview

Tim Whiteside is the Director of Performance and Service Excellence at Dubai Holding, responsible for leading strategy, performance management, and continuous improvement. His background includes senior consulting roles at both Deloitte and EY, focusing on HR transformation programs. He is a certified Lean Six Sigma Black Belt and holds a BSc in Chemistry from Cardiff University.

He transitioned from a scientific education in Chemistry to a distinguished career in corporate strategy and operational excellence.

Personality Overview

ROI Driven

Objective Thinker

Precise

They prefer to analyze logically and value objective facts over emotions.  They don’t appreciate bells and whistles unless backed by data. They like to take decisions independently and do not seek others' support often.

Topics They Care About

Service Excellence
His current role as Director of Performance and Service Excellence at Dubai Holding is centered on this principle.
Continuous Improvement
A core part of his responsibilities at Dubai Holding, further supported by his Lean Six Sigma Black Belt certification.
Performance Management
He leads performance management initiatives as a key function of his director-level position at Dubai Holding.

Media Appearances

Tim has no verified media appearances

Work History

6-2024
Director Performance and Service Excellence at Dubai Holding
9-2022 - 6-2024
Senior Manager at Deloitte
10-2021 - 9-2022
Senior Manager at EY
10-2019 - 9-2021
Manager at EY
10-2017 - 9-2019
Senior Consultant at EY

Education

2010 - 2013
BSc(Hons) Chemistry from Cardiff University / Prifysgol Caerdydd
Education details unavailable from Clayesmore Senior School

More Information

Social Presence :

Prographics :

Exp : 11 Location : Dubai, United Arab Emirates Job Level : Mid-senior Designation : Director Performance and Service Excellence at Dubai Holding
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Insights For Selling To Tim

During A Call Or A Meeting

DO's

  • Leverage facts and figures wherever possible; use percentages, numbers etc.
  • Use phrases like ‘expect X% improvement’, ‘data clearly shows’ etc.
  • Keep some extra margin while sharing pricing, they are likely to negotiate later

DONT's

  • Make extra effort to not seem pushy or confrontational
  • Avoid phrases like ‘trust me’, ‘others just love’ etc.
  • Don’t rush them till they have clearly gotten all the necessary information

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Tim is

  • Proof of ROI, low pricing and objective proof points are the important factors for them.
  • Will you ever get a clear answer from Tim

  • They do not mind saying no if they believe that it is the right decision.

Insights For Deal Planning

    How fast (or slow) will Tim move?

  • They are neither the fastest nor the slowest decision makers, they are somewhere in the middle.
  • Can Tim take some risk or not?

  • They can bear some risk if their analysis backs the decision.

You And Tim

Personality Compatibility


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