TJ Stein

Visionary
DISC Type : Ds

Head of Customer Care at IPSY

St Augustine, Florida, United States

Overview

TJ has no verified overview

Personality Overview

Direct & Assertive

Big Vision Person

Early Adopter

They are very professional in their approach and can weigh multiple perspectives together.  Reading between the lines and seeing beyond your words comes naturally to them. They might take some time to make their mind up but once they do, they don't change it easily.

Topics They Care About

TJ has no verified topics they care about

Media Appearances

TJ has no verified media appearances

Work History

2-2025
Head of Customer Care at IPSY
9-2022 - 1-2025
Director of Customer Experience at Everlane
5-2021 - 8-2022
Chief of Staff at Italic
3-2020 - 5-2021
Director of Technical Support at Mailchimp
6-2016 - 3-2020
VP of Customer Experience at MeUndies

Education

BA from Flagler College

More Information

Social Presence :

Prographics :

Exp : 9 Location : St Augustine, Florida, United States Job Level : Mid-senior Designation : Head of Customer Care at IPSY
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Insights For Selling To TJ

During A Call Or A Meeting

DO's

  • Focus on the results that your product produces, expect some strategic questions in return
  • Stick to your standard pitch and qualifying script, don't try to wing it
  • Suggest clear next steps with confidence, don't be vague or hesitant

DONT's

  • Don't go over them unless you are left with no other option
  • Don't shy away from asking hard questions, but be extra polite
  • Avoid putting conscious effort into relationship-building

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with TJ is

  • Strong proof of impact and their conviction will matter the most, but they wouldn't want to act unilaterally either
  • Will you ever get a clear answer from TJ

  • They will say no if they are not convinced but you will have to prompt them.

Insights For Deal Planning

    How fast (or slow) will TJ move?

  • They will want to understand things well but can move fast once they have a clear picture.
  • Can TJ take some risk or not?

  • They have good risk tolerance but are likely to think it through once or twice.

You And TJ

Personality Compatibility


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