Todd Klopfenstein
Captain · DISC type SDTodd Klopfenstein is the VP of New Member Onboarding at USAA, with deep expertise in sales, service, and underwriting. He holds an MBA and a Lean Six Sigma certification. Colleagues describe him as highly driven, intelligent, and results-focused, often referring to him as a servant leader.
He is an alumnus of Arizona State University and has spent a significant portion of his career based in San Antonio, Texas, where USAA is headquartered. His interests seem to lie in leadership principles and operational excellence, reflecting a commitment to professional development and team success.
Unique fact: Todd started his career in insurance as an underwriter at State Farm, giving him foundational industry knowledge.
Read the full overview →How Todd shows up
They exhibit a rare combination of being result-oriented but patient at the same time. They might take some time to make their mind up but once they do, they don't change it easily. Reading between the lines and seeing beyond your words comes naturally to them.
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Steadiness (S)
Steadiness (S) reflects the degree to which a person is likely to focus on cooperation, support and taking everyone along. Those scoring high tend to be consistent and calm.
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