Tony Lall

Captain
DISC Type : DS

Senior Manager, Omnichannel Contact Centres at PwC Canada

Gatineau, Quebec, Canada

Overview

Tony has no verified overview

Personality Overview

Consummate Professional

Planner & Achiever

Long-Term Thinker

Reading between the lines and seeing beyond your words comes naturally to them.  They might take some time to make their mind up but once they do, they don't change it easily. They are very professional in their approach and can weigh multiple perspectives together.

Topics They Care About

Tony has no verified topics they care about

Media Appearances

Tony has no verified media appearances

Work History

10-2025 - 11-2025
Senior Manager, Omnichannel Contact Centres at PwC Canada
8-2024 - 6-2025
Client Partner II (Unified Communications & Contact Center) - Professional Services at RingCentral
6-2022 - 7-2024
Client Partner II (Contact Center) - Professional Services at RingCentral
1-2021 - 6-2022
Project Manager III - Professional Services at RingCentral
5-2019 - 8-2020
PROGRAM MANAGER & TECHNICAL PROJECT MANAGER – Contact Centre (Consultant) at Innovapost

Education

2001 - 2005
Project Management Certificate Program from Algonquin College of Applied Arts and Technology
Education details unavailable from pwhs

More Information

Social Presence :

Prographics :

Exp : 16 Location : Gatineau, Quebec, Canada Job Level : N/A Designation : Senior Manager, Omnichannel Contact Centres at PwC Canada
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Insights For Selling To Tony

During A Call Or A Meeting

DO's

  • You can spend time on BANT (or other qualification methodology) but keep it to the point
  • During followups, use phone or text if needed, they should be fine
  • Let them know of potential risks but suggest mitigation methods alongside

DONT's

  • Don't take their patience for granted, avoid long-winding sermons
  • Don't go over them unless you are left with no other option
  • Avoid putting conscious effort into relationship-building

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Tony is

  • Strong proof of impact and their conviction will matter the most, but they wouldn't want to act unilaterally either
  • Will you ever get a clear answer from Tony

  • They will say no if they are not convinced but you will have to prompt them.

Insights For Deal Planning

    How fast (or slow) will Tony move?

  • They will want to understand things well but can move fast once they have a clear picture.
  • Can Tony take some risk or not?

  • They have good risk tolerance but are likely to think it through once or twice.

You And Tony

Personality Compatibility


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