Tracey Jones

Energizer
DISC Type : I

Director of Support and Success at Thesis

Charles Town, West Virginia, United States

Overview

Tracey Jones is a global SaaS customer support and success leader focused on transforming the client experience into a competitive advantage. She builds high-performing teams by leveraging automation and data-driven decisions. Her leadership, described as metric-driven and inspiring, has earned her Leader of the Year awards in both 2019 and 2023.

Twice recognized as Leader of the Year, she is known for being a superb and inspiring manager.

Personality Overview

Full Of Energy

Imaginative

Informal

Unlike C or D types, they are vocal with their opinions but not so much with their questions.  They are not always early adopters but can be pursuaded by leveraging strong relationships. They are naturally enthusiastic, so take their promise with a pinch of salt.

Topics They Care About

Client Experience
Specializes in turning customer experience into a competitive advantage for SaaS companies through high-performing teams and proven frameworks.
Data-Driven Leadership
Described by former colleagues as a metric-driven manager who uses data to inform decisions, drive transformation, and resolve client needs.
Team Empowerment
Her leadership philosophy is grounded in the belief that customers thrive when teams are empowered, operating as a strengths-based people leader.

Media Appearances

Tracey has no verified media appearances

Work History

11-2022 - 11-2025
Director of Support and Success at Thesis
8-2021 - 10-2022
Director of Cardholder Support at Apto Payments
3-2021 - 8-2021
Director, Naviance Support at PowerSchool at PowerSchool
3-2018 - 3-2021
Director, Naviance Support at Hobsons
4-2016 - 12-2016
Director of Member Services at Advertising Specialty Institute

Education

1994 - 2000
Associate's degree from Community College of Philadelphia

More Information

Social Presence :

Prographics :

Exp : 8 Location : Charles Town, West Virginia, United States Job Level : N/A Designation : Director of Support and Success at Thesis
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Insights For Selling To Tracey

During A Call Or A Meeting

DO's

  • Be friendly and entertaining in your conversation
  • Use adjectives like ‘amazing’, ‘coolest’, ‘unbelievable’ etc.
  • Do some small talk, ask them how things are going on their side

DONT's

  • Don’t be too formal, focus on building comfort and trust
  • Don’t push them to make a decision too fast, let them get comfortable first
  • Avoid ifs and buts, don’t talk too much about the risks etc.

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Tracey is

  • Relationship and trust can be vital with them, sometimes more than anything else.
  • Will you ever get a clear answer from Tracey

  • They are unlikely to say no directly, you have to make that decision yourself.

Insights For Deal Planning

    How fast (or slow) will Tracey move?

  • They are not the fastest decision makers, their friendly approach can give false positive signals.
  • Can Tracey take some risk or not?

  • They may take certain risks that they deem unlikely of personal repercussions.

You And Tracey

Personality Compatibility


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