Tracey Jones in

Tracey Jones

Login to view DISC.
Director of Support and Success at Thesis
📍 Charles Town, West Virginia, United States

Tracey Jones is a global SaaS customer support and success leader focused on transforming the client experience into a competitive advantage. She builds high-performing teams by leveraging automation and data-driven decisions. Her leadership, described as metric-driven and inspiring, has earned her Leader of the Year awards in both 2019 and 2023.

Twice recognized as Leader of the Year, she is known for being a superb and inspiring manager.

Read the full overview →
Experience
8 Years
Current Role
Director of Support and Success
Location
Charles Town, West Virginia, United States
Personality Overview

How Tracey shows up

Communication Style
Decision Approach
Work Preference

Behavioral traits and communication patterns that shape how this person evaluates opportunities, builds trust, and makes decisions in professional settings.

Login to view personality overview.
Priorities

Topics Tracey cares about

Client Experience
Specializes in turning customer experience into a competitive advantage for SaaS companies through high-performing teams and proven frameworks.
Data-Driven Leadership
Described by former colleagues as a metric-driven manager who uses data to inform decisions, drive transformation, and resolve client needs.
+5 more topics Login to view topics
Career

Work history

11-2022 - 11-2025
Director of Support and Success
Thesis
8-2021 - 10-2022
Director of Cardholder Support
Apto Payments
3-2021 - 8-2021
Director, Naviance Support at PowerSchool
PowerSchool
3-2018 - 3-2021
Director, Naviance Support
Hobsons
4-2016 - 12-2016
Director of Member Services
Advertising Specialty Institute
In the press

Media appearances

No media yetWe could not find public media appearances for this person.
Education
1994 - 2000
Associate's degree
Community College of Philadelphia
Social presence
in
Behavioral profile

DISC profile (public)

DISC behavioral profile

Dominance, influence, steadiness, and calculativeness scores with guidance on how this person prefers to communicate and decide.

Login to view DISC.

More profiles

Discover additional public profiles from our index.

Daniel Huynh
Daniel Huynh
Sr. CSC Account Executive - Enterprise
Amazon Web Services (AWS)
DL
Dessie Laster
CFO
Festiva Development Group
 Rob Nock
Rob Nock
Programme Director
Wella Company
JC
jeri craine
General Manager
Festiva Hospitality Group
Unlock the full playbookSee exactly how to sell to Tracey. Free, 10 seconds.