Tracey Jones in

Tracey Jones

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Customer and Partner Engagement Manager at Dŵr Cymru Welsh Water
📍 Winsford, England, United Kingdom

Tracey Jones is a Customer and Partner Engagement Manager for Dŵr Cymru Welsh Water, focused on supporting vulnerable customers across North Wales. She excels at building relationships with community partners like charities and local councils to deliver financial and practical support, once helping Rhyl residents save over £20, 000 on their water bills.

Outside of work, Tracey is dedicated to her family, including her husband and teenage daughter. She has a passion for musical theatre and travelling. A committed volunteer, she is actively involved with her local Rainbow and Brownie Girl Guiding Group and enjoys raising money for various charities.

Tracey volunteers as a leader for her local Rainbow and Brownie Girl Guiding Group.

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Experience
38 Years
Current Role
Customer and Partner Engagement Manager
Job Level
Middle
Location
Winsford, England, United Kingdom
Personality Overview

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Communication Style
Decision Approach
Work Preference

Behavioral traits and communication patterns that shape how this person evaluates opportunities, builds trust, and makes decisions in professional settings.

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Priorities

Topics Tracey cares about

Vulnerable Customer Support
Her entire role is dedicated to assisting vulnerable customers, creating partnerships and initiatives to provide financial relief and practical help in North Wales.
Community Partnerships
Regularly hosts and attends community events, working closely with partners like Nightingale House Hospice, Warm Wales, and Denbighshire County Council to reach those in need.
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Career

Work history

5-2017
Customer and Partner Engagement Manager
Dŵr Cymru Welsh Water
12-2010 - 12-2016
Customer Service Manager
Avios Group Limited
1-2002 - 12-2010
Cruise Specialist
AIRMILES Travel Promotions, Ltd.
9-1998 - 12-2010
Travel Consultant
AIRMILES Travel Promotions, Ltd.
1-1991 - 9-1998
Travel Consultant
LUNN POLY LIMITED
In the press

Media appearances

Tracey Jones | Dŵr Cymru Welsh Water. Featured in Dŵr Cymru Welsh Water – Official Website
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Education
9-1982 - 5-1987
Education details unavailable
Middlewich High School
Social presence
in
Behavioral profile

DISC profile (public)

DISC behavioral profile

Dominance, influence, steadiness, and calculativeness scores with guidance on how this person prefers to communicate and decide.

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