Traci Danforth

Enthusiast
DISC Type : i

Pharmacy Technician at Blue Shield of California

Antioch, California, United States

Overview

Traci Danforth is an experienced pharmacy services professional with a unique background combining nine years of technical writing and help desk management with hands-on experience as a Certified Pharmacy Technician. She has a proven history of documenting complex systems and supporting users at Fortune 500 companies like Blue Shield of California and CVS.

Her career demonstrates a deep commitment to the pharmacy sector, with expertise spanning from in-store operations and insurance billing to developing corporate-level support procedures. She is proficient in a wide range of technical systems, including Point of Sale (POS), CRM, and various web-based applications.

Unique Fact: She developed the very first Technical Writer position at Longs Drug Stores, where she implemented and managed the initial knowledge base for the companys Help Desk.

Personality Overview

Amiable & Agreeable

Consensus Focused

Optimistic

They tend to be agreeable by nature, so take their promises with a pinch of salt.
  Unlike D or C types, they are convinced more by stories and testimonials. They are more about building relationships than just cutting deals.

Topics They Care About

Pharmacy Operations
Her career at Blue Shield, CVS, and Longs Drugs involves extensive experience with claim submissions, benefit inquiries, prior authorizations, and third-party billing.
Technical Documentation
Spent nine years as the sole technical writer for a corporate help desk, creating troubleshooting manuals for both technical and non-technical audiences.
Help Desk Management
Previously managed a corporate help desk of up to 15 staff, leading daily operational reviews and strategizing the development of troubleshooting procedures.

Media Appearances

Traci has no verified media appearances

Work History

8-2013
Pharmacy Technician at Blue Shield of California
4-2010 - 8-2013
Certified Pharmacy Technician at CVS Caremark Corporation
9-2009 - 12-2009
Pharmacy Technician at N/A
12-2000 - 3-2009
Technical Writer at LONGS DRUG STORES
6-1999 - 11-2000
Help Desk Support/Supervision at LONGS DRUG STORES

Education

2009 - 2010
CPhT from Contra Costa Medical Career College
1994 - 2004
Biology from Diablo Valley College

More Information

Social Presence :

Prographics :

Exp : 32 Location : Antioch, California, United States Job Level : Mid-senior Designation : Pharmacy Technician at Blue Shield of California
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Insights For Selling To Traci

During A Call Or A Meeting

DO's

  • Ask them how their day is going or exchange some other pleasantries
  • Give them the opportunity to lead the conversation where possible
  • Refer to interesting customer testimonials and stress on great customer experience

DONT's

  • Don’t push them for a direct ‘no’, take lack of ‘yes’ as ‘no’ after some time
  • Don’t be too formal with them, they trust informality more
  • Don’t be excessively objective, be like a storyteller with them

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Traci is

  • Relationships and rapport matter to them, but so does the value of the product.
  • Will you ever get a clear answer from Traci

  • They are unlikely to say no directly.

Insights For Deal Planning

    How fast (or slow) will Traci move?

  • They are not very fast decision makers, even while they continue to stay engaged.
  • Can Traci take some risk or not?

  • If it seems really necessary, they can take small risks.

You And Traci

Personality Compatibility


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