Tracy McCarthy

Commander
DISC Type : D

IT Director at Wolters Kluwer

Greater Chicago Area, United States

Overview

Tracy is an IT Director at Wolters Kluwer, specializing in IT Service Management, Azure services, and cost optimization. A Certified Scrum Master with an ITIL certification, she leads global teams to improve service delivery. Colleagues describe her as determined, diligent, and relentless in achieving goals.

She is adept at identifying AI use cases and automation opportunities to improve service delivery outcomes. Tracy champions a high-performance culture focused on engagement, innovation, and continuous improvement, believing the best ideas often come from new team members.

In a previous role, she reduced server delivery time by 30% by implementing significant workflow improvements.

Personality Overview

Risk-Taker

Impact-Driven

Candid & Clear

They take a lot of pride in personal achievements.  More than the product, they care about the impact of the product. They respond well to strong and respectful communication.

Topics They Care About

IT Service Management
Leads a global ITSM team focused on Major Incident, Problem, and Enterprise Change Management to improve customer experience and stabilize environments.
Cloud Cost Optimization
Experienced in reducing overall Azure spend by implementing multiple cost-saving solutions and optimizing cloud infrastructure.
Fostering Innovation
Believes the best ideas for improvement come from new team members and promotes collaborative, cross-functional events to find innovative solutions.

Media Appearances

Tracy has no verified media appearances

Work History

1-2022
IT Director at Wolters Kluwer
3-2021 - 1-2022
Senior IT Manager at Walgreens
1-2015 - 3-2021
IT Manager at Walgreens
5-2014 - 1-2015
IT Environment Engineer at Walgreens
7-2012 - 3-2014
Tier 3 Support Engineer at Cambium Networks

Education

1991 - 1992
MIS from Harper College
1987 - 1988
Education details unavailable from College of Lake County

More Information

Social Presence :

Prographics :

Exp : 30 Location : Greater Chicago Area, United States Job Level : Mid-senior Designation : IT Director at Wolters Kluwer
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Insights For Selling To Tracy

During A Call Or A Meeting

DO's

  • Hold your ground without indulging in one-upmanship
  • Be respectful but crisp
  • Help them weigh the risks by sharing objective proof points without becoming too analytical

DONT's

  • Avoid being too verbose
  • Do not spend too much time focusing on product tech or features
  • Avoid being a storyteller and don’t try to oversell

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Tracy is

  • Confidence in impact is paramount to them, followed by a sense of achievement and ROI.
  • Will you ever get a clear answer from Tracy

  • If they are not convinced, they will have no hesitation in telling you the same.

Insights For Deal Planning

    How fast (or slow) will Tracy move?

  • They can reach decisions fairly quickly if they are convinced.
  • Can Tracy take some risk or not?

  • They don’t mind risks but can be quite binary about them.

You And Tracy

Personality Compatibility


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