Tracy Wiseman

Judge
DISC Type : Dc

ServiceNow Solution Architect / BPC / Practice Lead ITAM/CMDB/ITOM at MavenNext

Freeland, Washington, United States

Overview

Tracy Wiseman is a strategic ServiceNow CMDB and CSDM Architect with over 11 years of platform experience and 20+ years in enterprise infrastructure. Holding an MSCS, she specializes in CMDB remediation and ITOM alignment for global organizations. Colleagues describe her as highly detailed, knowledgeable, and a strong problem-solver.

Tracy won a CIO Excellence Award for teamwork while mapping global infrastructure to IT applications and a VP Award of Excellence for implementing ITIL Service Asset Configuration Management.

Personality Overview

Objective Thinker

Features Driven

Demanding

They put a lot of effort into ensuring personal success.  They like to stay in control of the negotiation or defining of the terms. They respond better to strong and respectful interactions.

Topics They Care About

CMDB/CSDM Strategy
Focuses on the architectural, ownership, and governance challenges of CMDBs, viewing them as more than just technical data problems, as highlighted in her professional posts.
Agentic AI Solutions
Actively exploring and certified in Agentic AI, with a focus on designing systems that can plan, reason, and execute tasks beyond simple conversational AI.
IT Operations Management
Leverages her experience as a former ITOM Lead at ServiceNow to deliver and stabilize Discovery, Service Mapping, and CI governance at an enterprise scale.

Media Appearances

Tracy has no verified media appearances

Work History

9-2025 - 10-2025
ServiceNow Solution Architect / BPC / Practice Lead ITAM/CMDB/ITOM at MavenNext
3-2025 - 9-2025
ServiceNow ITAM Technical Product Owner at CVS Health
7-2023 - 3-2025
ServiceNow Solution Architect at IRM Authority, Inc.
8-2022 - 7-2023
ServiceNow Solution Architect at Unify Consulting
2-2021 - 8-2022
Solution Executive/Architect, ServiceNow Practice at Cognizant

Education

2018 - 2018
ServiceNow ITOM from ServiceNow
1991 - 1992
MSCS from California State University-Sacramento

More Information

Social Presence :

Prographics :

Exp : N/A Location : Freeland, Washington, United States Job Level : N/A Designation : ServiceNow Solution Architect / BPC / Practice Lead ITAM/CMDB/ITOM at MavenNext
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Insights For Selling To Tracy

During A Call Or A Meeting

DO's

  • When negotiating terms, help them build an impression that they are the ones calling the shots
  • Be respectful but crisp
  • Get to the point quickly instead of spending time doing small talk

DONT's

  • Avoid being a storyteller and don’t try to oversell
  • Do not hesitate from asking counter questions, just avoid challenging their authority
  • Don't try too hard to forge relationships with them

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Tracy is

  • Conviction around the impact matters the most to them, followed by a sense of achievement and ROI.
  • Will you ever get a clear answer from Tracy

  • If they are not convinced, they will say no without any hesitation.

Insights For Deal Planning

    How fast (or slow) will Tracy move?

  • If convinced, they can reach decisions quite fast.
  • Can Tracy take some risk or not?

  • They do not shy away from taking risks, but can be quite binary about them.

You And Tracy

Personality Compatibility


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