Tracy Wiseman in

Tracy Wiseman

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ServiceNow Solution Architect / BPC / Practice Lead ITAM/CMDB/ITOM at MavenNext
📍 Freeland, Washington, United States

Tracy Wiseman is a strategic ServiceNow CMDB and CSDM Architect with over 11 years of platform experience and 20+ years in enterprise infrastructure. Holding an MSCS, she specializes in CMDB remediation and ITOM alignment for global organizations. Colleagues describe her as highly detailed, knowledgeable, and a strong problem-solver.

Tracy won a CIO Excellence Award for teamwork while mapping global infrastructure to IT applications and a VP Award of Excellence for implementing ITIL Service Asset Configuration Management.

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Current Role
ServiceNow Solution Architect / BPC / Practice Lead ITAM/CMDB/ITOM
Location
Freeland, Washington, United States
Personality Overview

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Decision Approach
Work Preference

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Priorities

Topics Tracy cares about

CMDB/CSDM Strategy
Focuses on the architectural, ownership, and governance challenges of CMDBs, viewing them as more than just technical data problems, as highlighted in her professional posts.
Agentic AI Solutions
Actively exploring and certified in Agentic AI, with a focus on designing systems that can plan, reason, and execute tasks beyond simple conversational AI.
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Career

Work history

9-2025 - 10-2025
ServiceNow Solution Architect / BPC / Practice Lead ITAM/CMDB/ITOM
MavenNext
3-2025 - 9-2025
ServiceNow ITAM Technical Product Owner
CVS Health
7-2023 - 3-2025
ServiceNow Solution Architect
IRM Authority, Inc.
8-2022 - 7-2023
ServiceNow Solution Architect
Unify Consulting
2-2021 - 8-2022
Solution Executive/Architect, ServiceNow Practice
Cognizant
In the press

Media appearances

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Education
2018 - 2018
ServiceNow ITOM
ServiceNow
1991 - 1992
MSCS
California State University-Sacramento
Social presence
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Behavioral profile

DISC profile (public)

DISC behavioral profile

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