Travis Coates in

Travis Coates

Trailblazer · DISC type ID
CEO, Americas & Asia Pacific at Transcom
📍 Salt Lake City, Utah, United States

Travis Coates is the CEO for Americas & Asia Pacific at Transcom, leveraging nearly 30 years of experience in the customer experience and BPO industry. He specializes in leading large, global teams and driving operational excellence. People who have worked with him describe him as trustworthy, honest, knowledgeable, and dependable.

Outside of his executive career, Travis identifies as a dedicated family man, using the terms "Girl Dad" and "Husband" in his public profile. He is also passionate about new experiences, describing himself as a "Foodie" and an "Explorer, " suggesting a love for culinary arts and travel.

He has a proven history of scaling organizations, having grown one companys Philippines operations from 20, 000 to over 40, 000 employees.

Read the full overview →
Experience
28 Years
Current Role
CEO, Americas & Asia Pacific
Job Level
Leadership
Location
Salt Lake City, Utah, United States
Personality Overview

How Travis shows up

Values Relationships
Achievement-Oriented
Charismatic

They are charming and have the ability to align others behind their decisions. They will bat for you if they come to believe in you. They respond better to a combination of speed and relationship.

Priorities

Topics Travis cares about

Servant Leadership
He prominently identifies as a "Servant Leader, " and recommendations highlight his ability to empower and inspire his teams to deliver value.
Contact Center Economics
He has shared specific views on moving beyond simple labor arbitrage to a more holistic "total cost to serve" model in the contact center industry.
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Career

Work history

9-2023
CEO, Americas & Asia Pacific
Transcom
9-2022 - 7-2024
Global Chief Operating Officer
Transcom
3-2019 - 2-2021
Chief Operations Officer
Teleperformance
1-2014 - 3-2019
Managing Director, Philippines
Teleperformance
10-2011 - 12-2013
Executive Vice President, Advanced Services Division
Teleperformance
In the press

Media appearances

Travis Coates - CEO, AAPAC at Transcom. Featured in The Org
See now
Transcom appoints Travis Coates as global Chief Operating Officer. Featured in Transcom WorldWide (Cision)
+2 more appearances Login to view media
Education
1999 - 2005
Business Administration
University of Phoenix
Social presence
in
Behavioral profile

DISC profile (public)

I

Influence (I)

Influence (I) reflects the degree to which a person prefers to work by influencing or persuading others. Those scoring high tend to be people oriented, motivated by social recognition and building relationships.

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