Marieke Smidt

Enigma
DISC Type : idc

CEO EMEA at Transcom

The Randstad, Netherlands

Overview

Marieke Smidt is the CEO EMEA at Transcom, a results-oriented leader with extensive experience in the CRM/BPO industry at companies like Teleperformance and arvato. She focuses on driving high performance and efficiency through a people-centric culture. She holds Green and Yellow Belt certifications in Lean Six Sigma.

Marieke values authenticity and believes in leading by example, moving away from scripted conversations to foster genuine connection. She champions building strong team bonds through informal interactions and promotes a healthy work-life balance, encouraging her teams to genuinely switch off and recharge.

Her first job was cleaning toilets in a restaurant, an experience she views as foundational to her personal and professional resilience.

Personality Overview

Challenger

Friendly Yet Blunt

Fast Follower

They are likely to ask many questions and look heavily for supporting proof as well as information.  They are generally strong communicators and are not easy to convince. They can sound friendly and charming but can quickly change gears to become inquisitive and probing

Topics They Care About

Human-First CX
Her professional headline emphasizes "Driving human-first CX at scale, " and she joined Transcom due to its strong people-oriented culture.
Authentic Leadership
She shares stories about abandoning conversational scripts and showing vulnerability to build stronger, more genuine connections with her team.
CX Technology
Believes the future of customer contact requires a blend of people and technology, with a specific focus on innovations like real-time speech translation.

Media Appearances

Marieke Smidt, CEO Transcom EMEA: "The future lies in real-time speech translation". Featured in Ziptone

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Marieke Smidt from COO to CEO EMEA Transcom. Featured in Ziptone

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Marieke Smidt, CEO Transcom EMEA: "The future lies in real‑time translation of speech". Featured in Ziptone

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Work History

12-2024
CEO EMEA at Transcom
8-2020 - 5-2024
COO EMEA at Teleperformance
2-2018 - 8-2020
COO Work at Home at Teleperformance
7-2014 - 2-2018
Operations Director at Teleperformance
6-2013 - 4-2014
General Manager at arvato

Education

1996 - 2001
Education details unavailable from Maastricht University

More Information

Social Presence :

Prographics :

Exp : 19 Location : The Randstad, Netherlands Job Level : Leadership Designation : CEO EMEA at Transcom
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Insights For Selling To Marieke

During A Call Or A Meeting

DO's

  • Be prepared for a mix of questions and inquisitiveness, answer them in the tone in which they have been asked
  • Help them realize that any personal risk in making this decision is far less compared to what the results could mean for them
  • Use phrases like ‘clear evidence’, ‘data-based results’ etc.

DONT's

  • Don’t try to rush them into a decision, provide all necessary information first
  • Don’t be too objective but make sure to pad your storytelling with data points
  • Don’t rely excessively on your relationship with them to win the deal even if you come to form one

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Marieke is

  • Proven value, strong objective evidence are important for them, rapport can impact decisions a little.
  • Will you ever get a clear answer from Marieke

  • They are practical and friendly, but can give a clear response with a little prodding

Insights For Deal Planning

    How fast (or slow) will Marieke move?

  • They like to be detailed, so unless they develop strong conviction, they can take their time to arrive at decisions
  • Can Marieke take some risk or not?

  • They evaluate their decisions systematically and do not take risks that often, unless you can get them to develop strong conviction

You And Marieke

Personality Compatibility


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