Tricosa 'Cocoa' Green
Login to view DISC.Tricosa is a Sr. Specialist in Technical Operations at Ally with over a decade of experience in contact center solutions. She specializes in Avaya and Genesys platforms, focusing on configuring and deploying systems that drive customer-centric innovation. She holds a Bachelor of Science from Livingstone College and is a Salesforce Certified AI professional.
Outside of her technical role, Tricosa values her faith and family deeply. She has a strong connection to her alma mater, Livingstone College, which she considers family. She publicly shares moments of personal significance and expresses gratitude for the blessings in her life, even amidst challenges.
In December 2019, she became a "De Facto Mother" unexpectedly in the middle of a difficult personal storm.
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