Tricosa 'Cocoa' Green

Inquirer
DISC Type : cd

Sr. Specialist - Techincal Ops at Ally

Charlotte, North Carolina, United States

Overview

Tricosa is a Sr. Specialist in Technical Operations at Ally with over a decade of experience in contact center solutions. She specializes in Avaya and Genesys platforms, focusing on configuring and deploying systems that drive customer-centric innovation. She holds a Bachelor of Science from Livingstone College and is a Salesforce Certified AI professional.

Outside of her technical role, Tricosa values her faith and family deeply. She has a strong connection to her alma mater, Livingstone College, which she considers family. She publicly shares moments of personal significance and expresses gratitude for the blessings in her life, even amidst challenges.

In December 2019, she became a "De Facto Mother" unexpectedly in the middle of a difficult personal storm.

Personality Overview

Judgemental

Hard To Convince

ROI Conscious

They can be nudged to make faster decisions by offering what they value.  They don’t always try to control the conversation but neither do they like yielding it fully. They respond well to confident salespeople.

Topics They Care About

Contact Center Solutions
Has extensive experience engineering, deploying, and maintaining Avaya and Genesys contact center platforms to create seamless customer communication experiences.
Customer-Centric Innovation
Her background and Salesforce AI certification highlight a commitment to using advanced technology to improve customer service within the financial services industry.
Faith and Family
Shared a deeply personal post about becoming a mother, highlighting the importance of her faith and family, especially during challenging times.

Media Appearances

Tricosa has no verified media appearances

Work History

8-2024
Sr. Specialist - Techincal Ops at Ally
1-2018
Sr. Systems Engineer at Ally
3-2015 - 12-2017
Unified Communications Self Service II/ Sr. Call Center Specialist (ACSS) at Arrows System Intergration
3-2011 - 3-2015
Contact Center Consultant at Carousel Industries
3-2007 - 3-2011
Call Center Specialist at Cross Telecom

Education

1997 - 2000
Bachelor of Science in Computer Information Systems from Livingstone College

More Information

Social Presence :

Prographics :

Exp : 18 Location : Charlotte, North Carolina, United States Job Level : Junior Designation : Sr. Specialist - Techincal Ops at Ally
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Insights For Selling To Tricosa 'Cocoa'

During A Call Or A Meeting

DO's

  • Ask them questions confidently while doing discovery, don’t be apologetic
  • Get to the point quickly instead of spending too much time on pleasantries
  • Highlight the competitive differentiation of your product

DONT's

  • Don’t expect them to change their mind quickly if they say no once
  • Do not give up if they are not convinced, try again with a different approach
  • Don't try too hard to get friendly, let it happen with time

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Tricosa 'Cocoa' is

  • Confidence in the product plays an important role, followed by powerful testimonials.
  • Will you ever get a clear answer from Tricosa 'Cocoa'

  • They might hesitate a little, but they will say no if they are not convinced.

Insights For Deal Planning

    How fast (or slow) will Tricosa 'Cocoa' move?

  • They are neither the fastest decision makers nor the slowest.
  • Can Tricosa 'Cocoa' take some risk or not?

  • Once they have analyzed the pros and cons, they can take some risks.

You And Tricosa 'Cocoa'

Personality Compatibility


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