Tripti Goswami

Energizer
DISC Type : I

Costumer Experience Advisor at Ridown Technology

Delhi, India

Overview

A customer support professional with over five years of experience in CRM, order management, and service delivery. She specializes in handling complex customer queries, ensuring SLA compliance, and improving processes for operational excellence. Tripti holds a Bachelor of Commerce from Delhi University.

There is no publicly available information regarding Triptis personal life or hobbies.

Personality Overview

Relationship Oriented

Believer

Informal

They are people oriented, friendly and like creating new connections.  They excel at seeing the bigger picture, and the long-term impact of their decisions. Unlike C or D types, they are vocal with their opinions but not so much with their questions.

Topics They Care About

Customer Retention
Her professional headline explicitly lists customer retention as a key area of focus, showcasing its importance in her role.
Operational Excellence
Her background highlights a focus on improving processes, ensuring SLA compliance, and collaborating with cross-functional teams for seamless service.
End-to-End Order Management
Manages the entire order lifecycle, from validation and provisioning to delivery tracking and service activation.

Media Appearances

Tripti has no verified media appearances

Work History

9-2024
Costumer Experience Advisor at Ridown Technology
5-2023 - 9-2024
Customer Support Advisor at BT Group
5-2021 - 2-2023
Customer Support Advisor at Concentrix

Education

8-2017 - 12-2020
Bachelor of Commerce - BCom from Delhi University

More Information

Social Presence :

Prographics :

Exp : 4 Location : Delhi, India Job Level : N/A Designation : Costumer Experience Advisor at Ridown Technology
URL has been copied!

Insights For Selling To Tripti

During A Call Or A Meeting

DO's

  • Use adjectives like ‘amazing’, ‘coolest’, ‘unbelievable’ etc.
  • Invite them for a lunch or a drink/coffee
  • Talk about their team and how your product will help them do things better and easier

DONT's

  • Don’t be excessively objective, be a storyteller
  • Don’t assume a yes just because they have not said no
  • Avoid ifs and buts, don’t talk too much about the risks etc.

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Tripti is

  • Relationship and trust can be vital with them, sometimes more than anything else.
  • Will you ever get a clear answer from Tripti

  • They are unlikely to say no directly, you have to make that decision yourself.

Insights For Deal Planning

    How fast (or slow) will Tripti move?

  • They are not the fastest decision makers, their friendly approach can give false positive signals.
  • Can Tripti take some risk or not?

  • They can accept limited risks, ones that they think will not impact them personally.

You And Tripti

Personality Compatibility


More Profiles

Discover additional public profiles from our index.

Search more profiles

Looking for someone else? Search here for anyone.

Or visit Humantic AI to know more.