Triveni Nanjappa in

Triveni Nanjappa

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Value Stream & Capabilities Leader (Diagnostic Imaging - MR, CT/AMI, DXR) at Philips
📍 Bengaluru, Karnataka, India

Triveni is a Value Stream & Capabilities Leader at Philips, leveraging 20+ years of experience in customer service delivery, CX design, and digital transformation across telecom and healthcare. An alumna of IIM Bangalore.

She is passionate about exploring new technologies and business models as evidenced by her posts on MR, MRI, and MR subscriptions. Her certifications include Digital Transformations and SMAC (Social, Mobile, Analytics, and Cloud).

An interesting fact is that Triveni received a Gold Medal for standing first in college and merit certificates for excelling in Marketing & Finance.

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Experience
20 Years
Current Role
Value Stream & Capabilities Leader (Diagnostic Imaging - MR, CT/AMI, DXR)
Location
Bengaluru, Karnataka, India
Personality Overview

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Communication Style
Decision Approach
Work Preference

Behavioral traits and communication patterns that shape how this person evaluates opportunities, builds trust, and makes decisions in professional settings.

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Priorities

Topics Triveni cares about

Customer Experience
With 20+ years in service industries, Triveni has expertise in designing and managing large-scale customer service delivery organizations and driving CX design.
Digital Transformation
She is skilled in leading digital transformation programs and is certified in Digital Transformations, indicating a strong interest in modernizing business processes.
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Career

Work history

12-2023
Value Stream & Capabilities Leader (Diagnostic Imaging - MR, CT/AMI, DXR)
Philips
7-2021 - 11-2023
Software & Solutions Delivery Leader, Services Portfolio Marketing & Business Development (PD MR)
Philips
6-2018 - 6-2021
Director - Customer Service Operations - Healthcare Informatics
Philips
4-2015 - 5-2017
Sr. Vice President - Customer Operations Strategy & Support
Tata Sky Ltd.
4-2012 - 3-2015
Vice President - Remote Service Delivery
Tata Sky Ltd.
In the press

Media appearances

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Education
2017 - 2017
Advanced Management Programme
Indian Institute of Management Bangalore
1996 - 1998
Post Graduate Diploma in Business Management
VJIM Hyderabad
Social presence
in
Behavioral profile

DISC profile (public)

DISC behavioral profile

Dominance, influence, steadiness, and calculativeness scores with guidance on how this person prefers to communicate and decide.

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