Triveni Nanjappa

Examiner
DISC Type : cs

Value Stream & Capabilities Leader (Diagnostic Imaging - MR, CT/AMI, DXR) at Philips

Bengaluru, Karnataka, India

Overview

Triveni is a Value Stream & Capabilities Leader at Philips, leveraging 20+ years of experience in customer service delivery, CX design, and digital transformation across telecom and healthcare. An alumna of IIM Bangalore.

She is passionate about exploring new technologies and business models as evidenced by her posts on MR, MRI, and MR subscriptions. Her certifications include Digital Transformations and SMAC (Social, Mobile, Analytics, and Cloud).

An interesting fact is that Triveni received a Gold Medal for standing first in college and merit certificates for excelling in Marketing & Finance.

Personality Overview

Late Adopter

Process Oriented

Unexpressive

They do not like taking risks at all and go for proven options in the end.  Being observant comes to them naturally. They are heavily focused on quality and prefer doing things the right way, even if it takes time.

Topics They Care About

Customer Experience
With 20+ years in service industries, Triveni has expertise in designing and managing large-scale customer service delivery organizations and driving CX design.
Digital Transformation
She is skilled in leading digital transformation programs and is certified in Digital Transformations, indicating a strong interest in modernizing business processes.
Healthcare Technology
Currently at Philips, Triveni leads initiatives related to diagnostic imaging (MR, CT/AMI, DXR) and healthcare informatics, focusing on improving clinical outcomes.

Media Appearances

Triveni has no verified media appearances

Work History

12-2023
Value Stream & Capabilities Leader (Diagnostic Imaging - MR, CT/AMI, DXR) at Philips
7-2021 - 11-2023
Software & Solutions Delivery Leader, Services Portfolio Marketing & Business Development (PD MR) at Philips
6-2018 - 6-2021
Director - Customer Service Operations - Healthcare Informatics at Philips
4-2015 - 5-2017
Sr. Vice President - Customer Operations Strategy & Support at Tata Sky Ltd.
4-2012 - 3-2015
Vice President - Remote Service Delivery at Tata Sky Ltd.

Education

2017 - 2017
Advanced Management Programme from Indian Institute of Management Bangalore
1996 - 1998
Post Graduate Diploma in Business Management from VJIM Hyderabad

More Information

Social Presence :

Prographics :

Exp : 20 Location : Bengaluru, Karnataka, India Job Level : N/A Designation : Value Stream & Capabilities Leader (Diagnostic Imaging - MR, CT/AMI, DXR) at Philips
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Insights For Selling To Triveni

During A Call Or A Meeting

DO's

  • Be firm in your communication and stay in control
  • Spend time addressing concerns around risk and change, they will have them even if they don't express them
  • Ask them which other stakeholders would be important for this purchase decision

DONT's

  • Don't push them too hard to make fast decisions, give them time
  • Don't rely on relationship building even if they act pleasantly
  • Avoid getting into storytelling mode, especially when they ask specific questions

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Triveni is

  • For them, low risk and acceptance by others are very important, followed by proof of ROI.
  • Will you ever get a clear answer from Triveni

  • They don’t say no often, they push out the decisions or keep going around in circles.

Insights For Deal Planning

    How fast (or slow) will Triveni move?

  • They do not like to take decisions in a hurry, so they could be slow in making their mind up.
  • Can Triveni take some risk or not?

  • They are low on risk-appetite and prefer to make informed decisions.

You And Triveni

Personality Compatibility


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