Troy Germain

Commander
DISC Type : D

After-Sales Training Program Manager at AutoNation

Miami-Fort Lauderdale Area, United States

Overview

Troy Germain is an After-Sales Training Program Manager at AutoNation, specializing in developing training programs and enhancing sales processes. With a background in Business Administration, he has extensive experience in consultative selling, lead management, and process execution. Colleagues have described him as "extremely professional" and a "go getter. "

Outside of work, Troy is an avid automotive enthusiast and participates in the sharing economy as both a Turo and Airbnb host. He is passionate about cars, having previously been active in online forums for Acura owners, and is focused on creating five-star experiences for his guests.

He applies his professional focus on customer experience to his personal ventures, celebrating high guest ratings.

Personality Overview

Decisive

Risk-Taker

Impact-Driven

They like to act fast and expect others to do the same.  They are very proud of what they do. More than the product, they care about the effectiveness of the product.

Topics They Care About

After-Sales Programs
He currently manages the development and implementation of training programs for AutoNation's after-sales teams, including service and parts departments.
Sales Process Optimization
Previously managed AutoNation's equity mining initiative, creating and training in-store processes to increase incremental sales across hundreds of dealerships.
Customer Experience
Emphasizes the importance of 5-star customer ratings, connecting this principle to both his professional role and his personal hosting businesses.

Media Appearances

Troy has no verified media appearances

Work History

1-2025
After-Sales Training Program Manager at AutoNation
4-2024 - 1-2025
Operational Training Manager at AutoNation
5-2023
Owner at TADS Mobility, LLC
4-2022 - 4-2024
Sr. Manager, Vehicle Upgrades & Acquisitions at AutoNation
4-2021 - 4-2022
Sales Operations Manager at AutoNation

Education

2005 - 2006
Cert from Connecticut School of Broadcasting
1994 - 1998
Business Administration from Lyndon State College

More Information

Social Presence :

Prographics :

Exp : 24 Location : Miami-Fort Lauderdale Area, United States Job Level : Middle Designation : After-Sales Training Program Manager at AutoNation
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Insights For Selling To Troy

During A Call Or A Meeting

DO's

  • Objectively showcase the impact that your product creates
  • Be respectful but crisp
  • Get to the point quickly instead of spending time doing small talk

DONT's

  • Avoid being too verbose
  • Don’t focus on process and rules, give the impression of being a ‘gets it done’ person
  • Avoid being a storyteller and don’t try to oversell

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Troy is

  • Conviction around the impact matters the most to them, followed by a sense of achievement and ROI.
  • Will you ever get a clear answer from Troy

  • If they decide not to use your product, they will say no clearly.

Insights For Deal Planning

    How fast (or slow) will Troy move?

  • They can take decisions very fast if you manage to convince them.
  • Can Troy take some risk or not?

  • The risks don’t matter much to them.

You And Troy

Personality Compatibility


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